A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Lead a Winning Team. Grow Your Career. Earn What You're Worth. Are you an experienced Service Manager who knows how to lead technicians, deliver exceptional customer service, and drive shop performance? We're looking for a Service Manager to lead our service department in Ocala, FL . This is an outstanding opportunity for a motivated leader who enjoys building high-performing teams while earning a competitive salary plus bonus and commission opportunities. If you're passionate about leadership, operational excellence, and delivering an outstanding customer experience, we'd love to talk with you.
Full-Time What You'll Do As the Service Manager, you'll oversee the daily operations of the service department while ensuring customer satisfaction, technician productivity, and department profitability. Primary Responsibilities Lead and manage all daily service department operations. Supervise Service Advisors, Diesel Technicians, Shop Foremen, and support staff. Schedule repairs and assign work to maximize shop productivity and efficiency. Ensure repairs are completed safely, accurately, and on time. Build and maintain strong customer relationships while resolving concerns professionally. Review repair estimates, work orders, and technician recommendations for accuracy. Monitor technician productivity, efficiency, comeback rates, labor sales, and shop performance. Partner with the Parts Department to ensure timely availability of parts and materials. Recruit, hire, train, and develop service department employees. Conduct performance evaluations and provide coaching to improve employee performance. Maintain compliance with OSHA, DOT, EPA, and company safety standards. Develop and implement strategies to improve profitability, customer satisfaction, and workflow. Assist in achieving monthly revenue, labor sales, and gross profit goals. QualificationsRequired 3+ years of Service Manager, Assistant Service Manager, or Shop Foreman experience. Leadership experience in heavy-duty truck, diesel, fleet maintenance, construction equipment, or automotive service. Strong understanding of shop operations, technician scheduling, and workflow management. Excellent customer service, communication, and leadership skills. Proven ability to coach, motivate, and develop employees. Strong organizational and problem-solving abilities. Computer proficiency with shop management software. Valid driver's license. Preferred Heavy-duty diesel or fleet maintenance experience. ASE Certifications. CDL Class A or B. Experience with Cummins, CAT, Detroit Diesel, Paccar, Volvo, Mack, or International products. Experience using Fullbay, Decisiv, Procede, Reynolds & Reynolds, or similar service management systems. Bilingual (English/Spanish) is a plus. What We're Looking For The ideal candidate is a hands-on leader who understands both the technical and business sides of running a successful service department. You're driven by results, enjoy mentoring technicians, and know how to create an environment where employees and customers succeed. What We Offer Base Salary Up to $90,000 Monthly Performance Bonus Commission Opportunities Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Company-Paid Life Insurance Ongoing Leadership & Technical Training Career Advancement Opportunities Stable, Growing Organization Employee Discounts Modern Facility & Equipment Why Join Our Team? We're committed to investing in our people and creating an environment where leaders can thrive. As our Service Manager, you'll have the opportunity to make a direct impact on business performance while leading a talented team of technicians and service professionals. Apply today and lead a service team that's built for success in Ocala, FL!
