Client Experience & Operations Coordinator (2 Years Experience Required) Maus & Hoffman - Naples, FL Palm Beach, FL Job Details Full-time $18 - $22 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Retirement plan Qualifications Retail sales transactions Retail customer service procedures Customer records maintenance Customer relationship building Phone communication Inventory management Operations coordination Customer order taking Retail shipping operations Logistics customer service Mid-level Post-sales issue resolution Order shipping Managing clients in a customer support role Cash register operations Client retention Task prioritization Hospitality industry experience Retail store experience Customer relationship management Client services experience within retail industry Organizational skills Order tracking Documentation Handling Cross-functional collaboration POS systems Process management 2 years Communication skills Sales follow-up Full Job Description Maus & Hoffman | Palm Beach, Florida For more than 90 years, Maus & Hoffman has represented timeless American luxury. As a third-generation, family-owned retailer on iconic Worth Avenue, we are known for exceptional quality, personalized service, and lasting relationships with our clients. We are seeking a polished, organized, and service-driven Client Experience & Operations Coordinator to become an integral part of our Palm Beach team. This role is the operational heartbeat of our store—supporting our sales professionals, coordinating behind-the-scenes operations, and ensuring every client interaction reflects the Maus & Hoffman standard. You'll work alongside experienced luxury sales professionals serving one of the country's most discerning clientele while gaining exposure to every aspect of a heritage luxury retailer. If you are someone who anticipates needs before being asked, thrives on organization, enjoys solving problems, and takes genuine pride in delivering exceptional service, we'd love to meet you.

What You'll Do:

Deliver an Exceptional Client Experience Welcome and assist clients with warmth, professionalism, and discretion. Serve as a primary point of contact for customer inquiries in person and by phone. Resolve questions and concerns with sound judgment, patience, and a solutions-oriented approach. Build lasting client relationships through attentive, personalized service. Support the Sales Team Process Point-of-Sale transactions accurately and efficiently. Coordinate customer orders, special requests, and after-sale services. Partner closely with our tailoring department to coordinate alterations and ensure timely follow-through. Coordinate Operations & Fulfillment Manage customer pickups, deliveries, shipping, and order fulfillment. Maintain accurate customer records and order documentation. Assist with inventory movement, merchandise handling, and daily operational tasks. Help develop and maintain organized processes that improve efficiency, consistency, and accuracy. Collaborate Across the Business Communicate effectively with clients, sales associates, management, vendors, and the tailoring department. Balance multiple priorities while maintaining exceptional attention to detail. Contribute to a collaborative, respectful, and family-oriented culture. Who Thrives Here Our best team members are people who: Love taking care of others. Notice the details that others miss. Remain calm and composed when priorities change. Take ownership without needing to be asked. Enjoy bringing organization to busy environments. Value teamwork over individual recognition. Take pride in doing things the right way, every time. Qualifications Two or more years of experience in luxury retail, hospitality, customer relations, or another premium service environment preferred. Exceptional interpersonal and communication skills, both in person and over the phone. Excellent organizational skills with outstanding attention to detail. Strong problem-solving abilities and sound judgment. Comfortable learning and using Point-of-Sale systems and other retail technology. Professional appearance, discretion, and the confidence to interact with sophisticated clientele. Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of service. Reliable transportation and schedule flexibility. Why Join Maus & Hoffman? Working at Maus & Hoffman is more than a retail position—it's an opportunity to become part of one of America's enduring luxury brands. Located on Worth Avenue, you'll serve a loyal local clientele and visitors from around the world while working alongside an experienced team dedicated to exceptional service and craftsmanship. Because we're a family-owned company, you'll gain exposure to every aspect of the business—from client experience and luxury sales support to operations, merchandising, fulfillment, and inventory. We believe in developing talented people, and many team members grow into expanded responsibilities in sales, operations, and leadership as they build their careers with us. We value professionalism without pretense, attention to detail, genuine hospitality, and colleagues who take pride in helping one another succeed. Every detail matters—from the way a client is greeted on the phone to the way a garment is prepared for delivery.

Job Details Position:

Full-Time Location:

Palm Beach, Florida (In Person) Benefits Competitive compensation 401(k) with company matching Medical, dental, and vision insurance Paid time off Opportunities for professional growth and advancement

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Tell me about your experience servicing a high-end, high-touch client?

Experience:

retail, hospitality, or luxury: 2 years (Preferred)

Work Location:

In person