A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Assistant Manager Customer Experience JCPenney - 3.6 Pembroke Pines, FL Job Details Full-time $43,400 - $80,600 a year 10 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Employee onboarding Retail customer service procedures Retail industry sales team management experience Sourcing Receiving operations supervision Team supervision Managing teams in a customer support role Managing retail teams Retail shipping operations Mid-level Sales team management Performance management Assistant manager experience Order shipping Retail merchandising procedures Order fulfillment receiving Task prioritization Sales coaching Supply chain returns management Overseeing payroll Warehouse safety management Shipping and receiving inventory management New hire orientation Conducting staff training sessions as a store manager Carrier management Sales leadership Employee engagement Retail industry recruitment experience Onboarding process management Retail management experience
Full Job Description Overview:
As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities:
Customer Service and Sales-Models, coaches, and holds team accountable for outstanding customer service. Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager's and supervisor's ability to execute and develop their own respective teams, and that associates are focused on the right priorities Human Resources/Talent Management- Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes. Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader. Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged. Store Operations- Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work. Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).
What you get:
Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays•, and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. •For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.
ABOUT CATALYST BRANDS
Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica. Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond. For more information, visit catalystbrands.com
