Customer Success Coach

Customer Success Coach Pinellas Park, FL Job Details Full-time 5 hours ago Qualifications Revenue growth Managing customer accounts Client onboarding Customer retention Mid-level Relationship management CRM system proficiency SaaS Cross-functional collaboration Account management Communication skills

Full Job Description Customer Success Coach Location:

In‑Office |

Pinellas Park, FL Reports To:

CFO / Executive Leadership Role Overview The Customer Success Coach plays a critical role in driving growth and retention across Marketopia's MSP and vendor ecosystem. This position sits at the center of vendors, MSP partners, sales, marketing, and leadership, ensuring clients are engaged, supported, and successfully positioned to generate revenue. This is not an administrative or support-only role. It is a revenue‑focused, relationship‑driven role with a strong emphasis on adoption, execution, and ongoing success within the channel. Key Responsibilities Serve as a primary point of contact for assigned MSPs and partners Guide clients through onboarding, adoption, and ongoing engagement with Marketopia services Ensure clients understand how to position, sell, and leverage vendor and channel offerings Work closely with sales and leadership to support growth, expansion, and retention efforts Identify risks, gaps, or opportunities within client accounts and proactively address them Support vendor positioning and alignment during sales and success conversations Track engagement, activity, and outcomes in CRM and internal systems Collaborate with internal teams to ensure a consistent, high‑quality client experience Participate in strategy discussions focused on improving client outcomes and revenue impact What We're Looking For Experience in customer success, account management, or client‑facing roles Background working with MSPs, SaaS companies, technology vendors, or channel organizations Strong communication skills and confidence working with business owners and decision‑makers Ability to balance relationship management with execution and accountability Organized, proactive, and comfortable managing multiple accounts Revenue‑minded with an understanding of how success drives growth Nice to Have Experience in the IT/MSP or SaaS ecosystem Exposure to channel programs, vendor relationships, or partner‑led sales Familiarity with CRM systems and success metrics Why Marketopia In‑office, collaborative team environment Direct exposure to executive leadership Opportunity to work in a fast‑growing IT/MSP channel ecosystem Clear path for growth and impact within the organization

About Marketopia LLC Driving Growth Through Proven Marketing and Sales Solutions:

We bring years of tech channel expertise, countless channel relationships and an expert team to work every day. Marketopia's unique perspective elevates our clients and partners with lead-generating technology and sales enablement solutions, big and small, in local cities and around the globe.