Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Concierge Assistant Manager
Job
Baer's Furniture Co., Inc.
Pompano Beach, FL (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
53
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Concierge Assistant Manager Baer's Furniture Co., Inc. - 3.2 Pompano Beach, FL Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish Microsoft Excel English Team development Productivity software Root cause analysis Escalation handling Full Job Description Concierge Assistant Manager leverages strong customer service and leadership skills to oversee both Service Operations and Office of the President functions. This role ensures exceptional customer experiences during and after delivery while managing escalated issues, service execution, and continuous improvement initiatives across departments. The manager works collaboratively with internal teams to resolve issues efficiently, improve processes, and uphold company standards. Essential Job Functions
- Oversee service technician completion and follow-up
- Ensure proactive customer communication throughout service processes
- Manage parts inventory, vendor relationships, and installation coordination
- Ensure warranty compliance and maintain relationships with warranty providers
- Address legal complaints in coordination with leadership and counsel
- Handle elevated customer issues and shareholder communications
- Maintain detailed tracking of complaints, resolutions, and trends
- Conduct root cause analysis on recurring issues and implement improvements
- Lead weekly reviews with senior leadership regarding escalations and performance
- Ensure daily communication with customers on failed deliveries or service issues
- Coordinate recovery efforts to ensure successful resolution on subsequent attempts
- Oversee return walkthroughs and readiness across departments
- Oversee data entry for detailed analysis of repetitive issues on product failures or consumer complaints
- Lead, train, and develop Customer Relations staff
- Create a positive and high-performance team environment
- Monitor KPIs such as ASA, delivery success, parts steed, and customer satisfaction
- Drive process improvements and operational efficiency
- Collaborate cross-functionally with stores, vendors, and internal departments Job Requirements
- Strong customer service and problem-solving skills
- Ability to manage escalations and resolve complaints effectively
- Excellent communication skills (written and verbal)
- Ability to prioritize and manage time effectively
- Proficiency in Microsoft Office and Excel
- Ability to work flexible schedules including weekends and holidays
- Bilingual (English/Spanish or English/Creole) is a plus
- Must accommodate retail schedule which includes indefinite end times, weekends, holidays, based on business needs. Due to high volume during peak season warehouse employees are expected to work a 6-day work week
- Ability to lift up to 25 lbs