Home Care scheduler/Customer Care Manager

Position Responsibilities Summary:

The Home Healthcare Scheduler/Customer Care Manager is responsible for scheduling of field staff (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. Pay/Benefits Starting at $18.00 an hour Weekly pay with direct deposit PTO Health Insurance Ensure the branch team delivers high-quality client/customer care to maximize inquiry conversions and maximize client experience 24/7 Effectively manages the customer care procedures and serves as point of contact for client/customer relations. Meets or exceeds "inquiry to client" conversion goals for branch. Implements and executes consistent conversion practices to drive revenues and client base. Ensure high-quality customer care is provided at every stage of the client touch-points; phone to in-home consultation: Contact of field staff, client, and family caregiver care coordinator: 24-hours, 7-days, and 30-days after care begins and every 30 days thereafter . Ensure field staff are compatibility-matched and stay informed of client well-being. Scheduling and Care Coverage Supports and uses all technology tools and resources to ensure proper business processes (ABS2, BrightConnect (Intranet). Schedules staff to meet client care needs and minimize non-billed overtime. Ensures on-call phone and assigned staff are properly trained and available as needed. Ensures care and staff coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards. Must be able to process schedules for clients and caregivers Supports maintenance of client files and security. Tracks client feedback regarding field staff performance and quality care standards.

Education/Certification Requirements:

High School Diploma required

Skills/Qualifications Requirements:

Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet. Minimum of 2 years' experience as Customer Care Manager, home healthcare scheduler and/or managing customer service within a home healthcare setting; knowledge of HIPAA and healthcare office regulations. Excellent organization, planning, and project management skills. Valid driver's license; valid state required proof of auto insurance. On Call Weekend and Holiday Rotation IND#123

Pay:

From $18.00 per hour

Benefits:

Health insurance Paid time off Referral program

Experience:

Homecare Scheduling:

2 years (Required)

Location:

Port Charlotte, FL 33948 (Required)

Work Location:

In person