A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Assess Needs. Build Trusted Relationships. Guide Families. Make a Lasting Impact. Are you an experienced healthcare or senior care professional who enjoys building meaningful relationships, assessing client needs, and helping families navigate important care decisions? Do you thrive in a role that combines client advocacy, relationship management, consultative sales, and problem-solving? If you're looking for a career where your professional expertise directly improves the lives of older adults while helping families make informed care decisions, we'd love to meet you. At Home Instead Vero Beach , our Senior Care Consultant / Client Care Manager serves as the primary advisor and advocate for our clients and their families. Through comprehensive care consultations, ongoing quality assurance visits, and trusted relationships, you'll help ensure every client receives the right care at the right time. This is not a scheduling or administrative position. It is a professional relationship management role that requires strong assessment skills, consultative sales ability, sound judgment, and a genuine passion for serving older adults. What You'll Do As our Senior Care Consultant / Client Care Manager, you'll own a portfolio of clients and serve as their trusted advisor throughout their Home Instead journey.
Your responsibilities will include:
Conduct comprehensive in-home Care Consultations, assessing each client's physical, cognitive, emotional, social, and environmental needs. Develop personalized care plans and confidently recommend service schedules and care solutions that best support each client's safety, independence, and quality of life. Guide families through the decision-making process using a consultative approach that builds trust while helping them understand the benefits of appropriate care. Serve as the primary point of contact for clients and their families, building long-term relationships through consistent communication and exceptional service. Conduct client introductions with Care Professionals, ensuring a positive and successful start to services. Perform regular Quality Assurance visits to evaluate client satisfaction, monitor changing care needs, and recommend adjustments to care plans and service hours when additional support would improve client outcomes. Identify opportunities to enhance services through thoughtful professional recommendations based on client assessments and ongoing observations. Collaborate closely with Scheduling, Recruiting, Care Professionals, and office team members to deliver an exceptional client experience. Resolve concerns with empathy, professionalism, and proactive problem-solving. Maintain accurate client documentation, assessments, and service plans using company software. Who Thrives in This Role Our most successful Client Care Managers are professionals who: Build trust quickly and communicate with warmth, confidence, and professionalism. Are comfortable making professional recommendations and confidently guiding families toward care decisions that best meet their needs. Understand that advocating for clients sometimes means recommending additional support as needs evolve. Enjoy combining compassionate service with consultative sales and relationship management. Stay calm and organized while managing multiple clients and competing priorities. Take ownership of their client relationships and consistently follow through on commitments. Enjoy collaborating with a team while working independently. Find purpose in improving the lives of seniors and their families. Preferred Background & Qualifications Candidates with experience in the following settings are especially encouraged to apply: Home Care Home Health Hospice Assisted Living Skilled Nursing Senior Living Communities Hospital or Rehab Case Management Hospital or Rehab Discharge Planning Medical Social Work Healthcare Admissions Geriatric Care Management Care Coordination or Patient Navigation Additional Qualifications include: Minimum of two years of professional experience in healthcare, senior care, care management, admissions, case management, client relationship management, or a closely related field. Experience conducting assessments, developing service recommendations, or guiding clients through important care decisions. Excellent communication, relationship-building, and consultative sales skills. Strong organizational, documentation, and time management abilities. Proficiency with Microsoft Office and experience using CRM or client management software. Valid driver's license and the ability to travel locally for client visits. Why Home Instead? Home Instead has proudly served seniors and their families throughout the Treasure Coast for more than 20 years. We believe exceptional care begins with exceptional people. Our Client Care Managers are empowered to build meaningful relationships, make professional recommendations, and positively impact the lives of seniors every day.
We offer:
Competitive compensation Company vehicle Company phone and iPad Health, Dental, and Vision Insurance 401(k) with company match Paid Time Off Paid Holidays Monday-Friday schedule with occasional evening or weekend flexibility Ongoing professional development Supportive, collaborative leadership Supportive team culture Purpose-driven work wtih lasting community impact Why This Role Matters Families often contact Home Instead during one of the most challenging seasons of their lives. They are looking for guidance, reassurance, and someone they can trust. Your ability to assess needs, build lasting relationships, and confidently recommend the right level of care helps families make informed decisions while allowing older adults to remain safe, independent, and comfortable at home. If you're looking for a career where healthcare knowledge, relationship-building, consultative sales, and compassionate service come together, we'd love to hear from you. Apply today and tell us why you'd be a great addition to the Home Instead family. This position is subject to Florida Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse.
EOE Pay:
$20.00 - $27.25 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
