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CBRE

Business Services Coordinator

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,399 / year median in Georgia

+1% projected growth

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Job Description

About The Role:
As a CBRE Business Services Coordinator, you will provide routine day-to-day business support to multiple lines of business including Property Tax Assessments, Tracking Appeal Deadlines, Invoicing, Contract Administration, Property Tax Forecasting, and Transaction Processing. You'll be responsible for parcel research, accuracy of data, tracking the status of filed appeals, ensuring client portfolio completeness, and assisting with client requests and communications.
What You'll Do:
Coordinate the timely entry, procuring and processing of all property tax assessments and related appeal deadlines. Ensure that appeals are filed upon direction from the jurisdictional handlers and then track the status of said appeals throughout their life cycle. Process invoices for billable events. Assist in maintaining accurate data in the system of record. Responsible for onboarding, updating, and verifying all new and current client portfolios. Assist with the creation of new client contracts. Review and understand customer agreements for client specific needs. Respond in a timely manner to customer requests and maintain good client relationships. Collaborate with team to meet customer deadlines and requirements. Other duties as assigned.