Full-Time Customer Service Coordinator

Full-Time Customer Service Coordinator We are a medical supply distributor based in Alpharetta, GA seeking to add a full-time Customer Service Coordinator to our team. Team member will report to office each workday. This position is not remote. Duties and Responsibilities - Customer Service Answer incoming calls and provide first line of service, transfer the call if customer asks for a particular sales rep Communicate with customers via emails, over the phone, or occasionally face to face Look after the customer accounts and update their transaction status Duties and Responsibilities - Sales Support Provide sales support including, but not limited to: Entering new customer orders and website orders Entering purchase orders for drop shipments Sending customer sample requests Answering customer inquiries related to product shipments Take payments by phone Interface with the warehouse, vendors and team members Qualifications Required Associate's or Bachelor's degree (previous similar work experience accepted as alternative) Working knowledge of Sage Intacct software 100% Team Player Possess a friendly, helpful, "can do" demeanor Experience in customer service, sales, order fulfillment or E-Commerce Proficiency in administrative and documentation procedures Strong phone handling skills and active listening skills Ability to complete tasks in a timely fashion Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Extra Skills Should possess excellent computer skills Should have great communication skills: written and verbal Should be able to handle a lot of data at a good pace Should have a lot of patience when communicating with the customer and maintain composure even if the customer is rude Should have good listening skills since, most of the time, communication with customers is performed over the phone Must be attentive to details Should have the skill of versatility adapting to many customer service situations Experience in drug test supplies and equipment a plus

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person