Manager of Customer Care

Back To Results Manager of Customer Care Job Description

MANAGER OF CUSTOMER CARE

- Global Manufacturing Company Our client, a global manufacturing company headquartered in Peachtree Corners, has an immediate need for a Manager of Customer Care.

Who :

Top Atlanta Manufacturing Company What :

Manager of Customer Care When :

Immediate Need Where :

Peachtree Corners Why :

Newly created due to growth

Salary :

Base up to $80k +/- plus bonus/benefits package

PRIMARY RESPONSIBILITIES

Provide general day-to-day direction to team of Customer Care Representatives (CCRs) across assigned business function. Serve as escalation point of contact for customers Play a lead role in the development of processes/procedures that support the Customer Care vision, mission and values. Compile and review reporting/metrics to ensure that key organizational metrics are being met (order quality, productivity, etc). Partner/collaborate with Sales leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth). Drive a culture of customer excellence through communication, collaboration and teamwork.

Manage/develop team to include:

Assist in distributing workload Assist in driving resolution of issues Provide training, support and guidance Handle all HR-related activities for team Ability to travel (approximately 20%) to plant locations to hire, train and develop Standard Operating Procedures for team.

REQUIREMENTS

: Bachelor's degree highly preferred 3+ years of experience supervising and/or managing a multi-site customer service team responsible for customer lifecycle management (entering/processing customer orders, resolving complex customer issues, ensuring complete customer satisfaction). Experience in the manufacturing industry (preferably in the building Advanced Microsoft Office Suite - including Excel, Word, PowerPoint, etc. Oracle & Salesforce experience highly preferred Experience collaborating with and engaging employees and peers in order to drive continuous improvement. Experience in developing and implementing action plans that will allow for desired KPIs to be achieved. Strong background in process/procedure/policy development. Experience partnering with senior leadership in order to develop business market strategy/growth plans. Strong analytical and problem-solving skills Management experience/leadership skills Excellent written, verbal & presentation skills Strong organizational skills including time management, project management and prioritization of tasks Ability to build relationships and all levels of the organization Strategic thinker with ability to identify opportunity areas and develop analysis to present to senior management Experience resolving complex issues in a demanding, fast-paced environment. This is an exceptional opportunity to join a growing corporation with high visibility to the Executive Team. For immediate consideration, please submit your resume to lori@stafffinancial.com . Click here to apply online Share This Position Details Location Peachtree Corners GA Date Posted 12/22/2019 Apply Processing...