Insurance Customer Service Account Manager

Customer Service:

Job Overview As an Insurance Customer Service Account Manager, the candidate's primary responsibility is to deliver exceptional service to Agency Producers/Agents, current policyholders and prospective customers.

Responsibilities:

1. Customer Service Manage incoming calls, addressing initial inquiries, and directing callers to the appropriate team members Respond promptly to customer inquiries regarding policies, billing, coverage, and claims Explain policy details in easy-to-understand terms, including coverage, deductibles, and limits Provide claims support by addressing concerns, resolving routine issues, and escalating complex matters to the appropriate agent or manager with thorough documentation 2.

Policy Management & Administration:

Process policy documentation and filing and in accordance with agency procedures Prepare and issue Certificates of Insurance, binders, and ACORD forms in a timely manner, ensuring all compliance standards are met Manage billing-related inquiries and activities Maintain detailed and accurate records in Agency CRM systems Manage Agency policy filing requirements Develop strong understanding of state laws regarding surplus lines requirements Manage all Agency and Producer state licenses and renewals Assist in state filings related to surplus lines requirements 3. Collaboration Report directly to the Agency COO Provide support to team members during high-volume periods and staff absences Demonstrate a proactive, "can-do" attitude while thriving in a fast-paced, team-oriented environment

Qualifications:

Communication Skills Problem Solving Attention to

Detail Relationship Building:

Ability to build rapport and trust with clients.

Education:

High school diploma or equivalent (additional education is a plus).

Experience:

1 to 2 Years Commercial Property and Casualty Insurance experience essential. Strategic thinker, infrastructure builder Looking for someone to assist us in building internal processes General understanding of Comm Prop, General/XS Liability coverages

Pay:

$40,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Disability insurance Paid time off Tuition reimbursement Ability to

Commute:

Sandy Springs, GA 30342 (Preferred)

Work Location:

In person