Customer Experience Coordinator EAC Heating and Air - 3.0 Savannah, GA Job Details Full-time $18 - $24 an hour 14 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Life insurance Qualifications Computer operation Customer communication Service scheduling Staff scheduling Team scheduling Desktop applications Computer skills Productivity software Office phone management Full Job Description Customer Experience Coordinator (HVAC) $18-$24/hr + Benefits | Full-Time | Local, Family-Owned Company Looking for more than just a job? At EAC HeatingAir, you're not just answering phones, you're helping homeowners stay comfortable year-round while being part of a tight-knit, supportive team that's been serving the community for over 30 years. We're hiring a Customer Experience Coordinator to be the voice of our company and the hub of our daily operations. If you thrive in a people-focused role and enjoy keeping things organized behind the scenes, this is a great opportunity to build a long-term career.

Why You'll Love Working Here Stability You Can Count On:

Established, family-owned company with 30+ years in business

Strong Benefits Package:

Health insurance, company-paid life insurance, 401(k) with company match

Paid Time Off and Paid Holidays Growth-Focused:

We promote from within and invest in our team

Positive Culture:

Supportive leadership, team-first environment, and no corporate red tape

Reputation Matters:

Work for a company with consistent 5-star customer reviews What You'll Be Doing Serve as the first point of contact for residential HVAC customers Schedule service calls and optimize technician routes for efficiency Dispatch technicians and keep communication flowing throughout the day Follow up with customers to ensure satisfaction and resolve issues Enter and maintain accurate job and customer records Support office operations including billing assistance and job tracking

Schedule :

Monday-Friday, 8:00 AM - 5:00 PM (Some flexibility may be needed during busy seasons)

Compensation:

$18-$24 per hour, depending on experience What We're Looking For 2+ years of experience in customer service, dispatching, or administrative support Comfortable handling a high volume of calls and scheduling tasks Strong communication skills and a professional, friendly demeanor Organized and detail-oriented with the ability to multitask Team player who can also work independently Basic computer skills and office software familiarity Nice to Have (Not Required) HVAC, plumbing, or home service industry experience Experience with ServiceTitan or similar CRM/dispatch software Background in scheduling or coordinating field teams Sales or customer upselling experience