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OP
ORKIN PEST & TERMITE CONTROL
Pest Control Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Georgia data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$70,293 / year median in Georgia
+4% projected growth
Job Description
Job Summary What we are looking for: Highly skilled in 'hands on' management Leadership with heavy customer and employee interaction Successfully managed at least 5 direct reports, including interviewing and selection, employee development and ongoing performance management Must have experience with scheduling, routing, and inventory management Must have excellent communication skills and a proven track record in a fast-paced environment with the ability to motivate people and make timely, sound decisions. Reporting to the Branch Manager, the Service Manager will be responsible for: Recruitment, Training & Retention of Technicians through Building Employee Relationships Developing a High Performance Culture of Technicians through Accountability and Performance reviews and Follow Up Disciplinary actions Insuring World's Best Service by Conducting Tech Ride-A-Longs and Quality Audits Providing Solutions to Customer Opportunities through Inspection, Evaluation, and Customer Service Company Benefits Competitive Salary
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- 401 (k) Plan
- Company Vehicle Potential to bonus