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First Hawaiian Bank

Client Service Administrator

Career Insights for Customer Service Supervisor

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Based on Hawaii data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$63,310 / year median in Hawaii

-2% projected decline

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Job Description

First Hawaiian Bank is seeking an administrative and operational Client Service Administrator to join our Trust Retirement Benefits Department. The Clients Service Administrator provides proactive administrative and operational support to front-line officers and clients, ensuring seamless service delivery. They manage service requests, monitor transaction accuracy, and assist with annual reviews, client onboarding, and account closings. They will make sure to handle daily securities processing with accuracy and efficiency while identifying opportunities for process improvements and streamlining workflows to enhance overall operational effectiveness.
Compensation:
The salary range for this role is $55,000-$65,000/year; commensurate with experience.
The Ideal Candidate Will Have:
Bachelor's degree in business-related field or equivalent experience. Knowledge or experience in ERISA industry Three (3) years of experience in the financial industry (wealth management, trust, banking, brokerage house) with a minimum of two (2) years of experience maintaining client relationships. The Clients Service Administrator provides proactive administrative and operational support to front-line officers and clients, ensuring seamless service delivery. They manage service requests, monitor transaction accuracy, and assist with annual reviews, client onboarding, and account closings. They will make sure to handle daily securities processing with accuracy and efficiency while identifying opportunities for process improvements and streamlining workflows to enhance overall operational effectiveness.

Benefits

  • Dental Insurance
  • Other Retirement and Savings