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Down to Earth

Manager on Duty (MOD)

Career Insights for Retail Customer Service Manager

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Based on Hawaii data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$62,578 / year median in Hawaii

+18% projected growth

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Job Description

We are currently seeking a dynamic and enthusiastic individual to join our team as a Manager on Duty. As a Manager on Duty, you will be the leader in charge during your shift, responsible for overseeing all aspects of store operations and delivering outstanding customer service. This is a hands-on role where you will have the opportunity to make a real impact on the success of our store and the satisfaction of our customers. We are hiring an MOD for the Kahului, Maui store. Experience Manager on Duty, Clerk V - Minimum of two years retail experience. Minimum of one year experience in purchasing, merchandising and selling. Minimum of one year leadership or supervisory experience. Formal education in natural health, nutrition and/or healing preferred. Skills Each product has its own story, benefits and uses. Ability to learn basic knowledge of all products carried in the department. Ability to solve a variety of situations in a productive, friendly, and courteous manner. Ability to communicate effectively with fellow Team Members and customers. Ability to perform basic computer functions, particularly whilst utilizing Microsoft programs. Starting Pay Starting at $27.00/hr, with growth opportunities up to $33.35/hr At Down to Earth, we
LOVE LIFE!
We want to provide our Team Members every opportunity to LOVE LIFE, eat healthy and be happy. We offer a generous employer contribution toward Team Member benefits such as: Time off through vacation, Paid Time Off (PTO)• and paid holidays 20% storewide discount (25% discount at 10 years of service) Company-paid medical insurance 401K plan with matching contributions Team Member referral & anniversary bonuses Free nutritional supplements available while at work Free parking See our Team Member Benefits page for more information: https://www.downtoearth.org/about-us/employment • Salaried team members and hourly department managers We Actively Promote From Within Experience personal growth and achieve internal career advancement through on-the-job training, development, and our successful mentorship program. Climb our career ladder and build a long-term career. See why our Team Members love to work here: https://youtu.
be/QpTJDvS-TbQ https:
//youtu.be/N6qJQgqkXUM 55% of our Team Members have been with us for 5 years or more! Responsibilities Oversee daily operations and ensure smooth functioning of the store. Manage inventory levels, including purchasing and stocking of products. Supervise and train staff, fostering a positive team environment. Handle customer service inquiries and resolve issues promptly. Maintain accurate records of sales and cash register transactions. Implement merchandising strategies to enhance product visibility and sales. Ensure compliance with health and safety regulations, particularly regarding nutrition.
Pay:
From $27.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person