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IT
In Tolerance Mfg
Account Manager
Career Insights for Customer Service Account Manager
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Scorecard
Based on Iowa data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$73,709 / year median in Iowa
-11% projected decline
Job Description
Account Manager In Tolerance Mfg Cedar Rapids, IA Job Details Full-time $52,000 - $60,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Computer operation Customer communication Computer literacy High school diploma or GED Task prioritization Organizational skills Manufacturing Account management Full Job Description Job Overview Our precision contract manufacturing facility is searching for an Account Manager who can uphold customer account objectives our company has created and oversee the customer accounts to ensure that all products are delivered on time and meet quality standards. The Account Manager provides professional customer service and basic project management assistance to strategic customer accounts. In Tolerance Contract Manufacturing machines high precision customer parts for the aerospace, defense, and medical markets since 1947. We are an AS9100 Rev. D and
ISO 9001
2018 certified facility. Duties Process and maintain customer orders to ensure on time delivery- Coordinates customer inquires for assigned accounts leading up to and after order placement to provide a positive customer experience, primary contact is through email and phone.
- Works with outside vendors to ensure products will be returned in a timely manner
- Interact with multiple departments within the company to ensure the customer's needs are met.
ACCOUNT MANAGER
experience a plus Preferred Skills The ideal candidate will have:- ERP/EDI Experience
- Exceptional organizational skills and attention to detail
- Proficient with Microsoft Excel
- Ability to work independently with limited supervision or collaboratively in a group.
- Flexibility based on plant production schedules.
- Comprehensive computer skills
- Ability to consistently manage multiple priorities and solve problems using critical thinking skills
- Basic Math skills
- Continuous improvement mindset
- Ability to effectively communicate, both orally and in writing to customers and colleagues
- Blueprint reading experience a plus Join us to be part of a vibrant team dedicated to delivering innovative solutions while building meaningful client partnerships.
Pay:
$52,000.00 - $60,000.00 per yearBenefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance