Customer Service Manager

Coyote Classics is a nationally recognized classic car dealership specializing in iconic American muscle cars, collector vehicles, and restoration services, serving customers across the country. We are seeking an experienced Customer Service Manager to join our team in Greene, Iowa. This is an excellent opportunity for a highly organized, professional leader who thrives in customer communication, team coordination, financial accuracy, and fast-paced problem solving. Our customers often purchase collector vehicles from across the country—frequently sight unseen—so strong communication, professionalism, and trust-building are essential.

Key Areas of Responsibility:

Customer Service & Customer Relationship Management Deliver exceptional customer communication and service while building trust with high-value remote buyers. Sales Transaction Coordination & Financial Responsibilities Oversee payment collection, transaction follow-through, financial accuracy, and customer purchase completion. Title & Documentation Processing Manage title paperwork, secure document handling, and administrative follow-through. Restoration Customer Support Coordinate communication, billing support, and customer experience for restoration clients. Leadership & Team Management Supervise and support a customer service assistant while leading daily accountability and communication meetings. Interdepartmental Coordination Work closely with sales, shop, transportation, and dealership leadership to ensure customer expectations, timelines, and deliverables are clearly communicated and executed. Hold daily team meetings with department leads. Cross-Training / Backup Support Opportunities Opportunities for expanded learning and backup support responsibilities.

Ideal Candidate:

✔ Previous management or supervisory experience required ✔ Strong customer service and communication skills ✔ Highly organized with exceptional attention to detail ✔ Financially accurate and comfortable handling payment-related responsibilities ✔ Professional, proactive, and solutions-oriented ✔ Strong leadership presence and team accountability skills ✔ Comfortable building trust with customers who are making significant vehicle purchase decisions remotely, often sight unseen If you're a motivated leader who takes ownership, communicates exceptionally well, and enjoys creating outstanding customer experiences—we'd love to hear from you.

To Apply:

Submit your resume, references and a brief introduction telling us why you'd be a great fit for this role. Submissions sent to apply@coyoteclassics.com (Additional Benefits include: STD/LTD and Life Insurance)

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Paid time off Vision insurance

Work Location:

In person