Intake / Care Coordinator

Intake / Care Coordinator JC BestCare LLC North Liberty, IA Job Details Full-time $21 an hour 2 days ago Qualifications Customer communication Confidential information handling Driver's License Productivity software Full Job Description Position Summary The Intake / Care Coordinator serves as the first point of contact for referrals and is responsible for coordinating the intake process, assessing client needs, and ensuring timely placement into JC BestCare services. This role plays a critical part in maintaining compliance, supporting client-centered care, and facilitating communication between clients, families, case managers, and internal teams. The Coordinator ensures all applicants, host home providers, and clients meet agency and regulatory requirements while helping match individuals to appropriate services and placements. Key Responsibilities Intake & Referral Management Receive, review, and process incoming referrals from case managers, agencies, and community partners Conduct initial screenings to determine eligibility and service needs Coordinate intake assessments and gather required documentation Maintain accurate and up-to-date referral tracking systems Communicate with referral sources regarding application status and next steps Care Coordination & Placement Match clients with appropriate host home providers or services based on needs, preferences, and compatibility Coordinate move-ins, transitions, and onboarding processes for new clients Collaborate with House Managers, caregivers, and leadership to ensure successful placements Monitor placement stability and address concerns proactively Documentation & Compliance Ensure all intake packets, applications, and supporting documents are complete and compliant with agency, state, and federal requirements Maintain organized and confidential client files (electronic and physical) Track and verify required documents such as IDs, insurance, training records, and background checks Ensure timely completion of service agreements and authorizations Review daily progress documentation to ensure they meet billing standards. Client & Family Engagement Serve as a liaison between clients, families, guardians, and care teams Provide clear guidance on program requirements and expectations Address concerns, answer questions, and provide ongoing support throughout the intake and placement process Maintain a high level of professionalism and customer service Interdepartmental Coordination Work closely with HR, compliance, and operations teams to ensure both clients and providers meet onboarding requirements Coordinate training schedules for host home providers and caregivers Support audits, licensing reviews, and internal quality assurance processes Reporting & Quality Assurance Track key metrics such as referral volume, conversion rates, and placement timelines Identify gaps in the intake and placement process and recommend improvements Ensure adherence to JC BestCare policies and person-centered care practices Required Qualifications Bachelor's degree in Social Work, Human Services, Healthcare Administration, or a related field (preferred) Minimum of 2+ years of experience in case management, intake coordination, healthcare, or social services Knowledge of Medicaid

HCBS, IDD

services, or residential care (preferred) Valid driver's license and reliable transportation Ability to pass all required background checks and screenings Required Skills & Competencies Strong organizational and time management skills Excellent communication and interpersonal abilities Ability to multitask in a fast-paced, high-volume environment Attention to detail and strong documentation skills Critical thinking, problem-solving, and decision-making abilities Proficiency with Microsoft Office and electronic record systems Work Environment & Expectations Office-based with occasional travel for assessments, meetings, or home visits/site visits May require flexible hours based on client needs and intake demands Ability to manage confidential information with integrity Review member medications to ensure compliance Performance Expectations Timely processing of all referrals and applications High accuracy and compliance with documentation standards Effective and appropriate client-to-provider matching Strong communication with stakeholders and internal teams Contribution to occupancy and program growth goals Why Join JC BestCare? At JC BestCare, we are dedicated to empowering individuals and supporting families through compassionate, person-centered services. As an Intake/Care Coordinator, you will play a vital role in connecting individuals to safe, supportive living environments and ensuring quality care outcomes.