Customer Account Coordinator

About Newport Industries Newport Industries is a growing metal manufacturing company specializing in laser cutting, CNC machining, precision bending, and OEM partnerships. We are committed to delivering high-quality products with a customer-first mindset, guided by our core values: Excellence, Partnership, Innovation, and Customer-Centric. Position Overview The Customer Account Coordinator is responsible for managing the full customer journey—from initial inquiry through order completion and follow-up. This role is critical to ensuring accuracy, organization, and a high-quality customer experience. You will serve as the central point of communication between customers, operations, and finance—ensuring nothing falls through the cracks.

Please note:

This role is best suited for someone who thrives on accuracy, takes pride in getting the details right, and naturally double-checks their work—if you prefer a fast-paced role without a strong focus on detail, this position will not be a fit. Key Responsibilities Customer Communication & Support Respond promptly to all customer inquiries via phone and email Serve as the primary point of contact for customer questions, updates, and issue resolution Proactively communicate order status, timelines, and any delays Project Intake & Quoting Complete project intake forms for all new customer requests Enter, maintain, and update quotes in the system Follow up on open quotes to drive customer decisions and improve close rates Order Management Enter, process, and maintain sales orders with a high level of accuracy Verify all shipping, billing, pricing, and purchase order details prior to processing Audit customer purchase orders for accuracy, including pricing, quantities, terms, and delivery requirements Cross-Functional Coordination Work closely with operations to ensure production timelines are met Collaborate with finance on billing, terms, and discrepancies Act as the liaison between departments to ensure smooth and accurate order execution Customer Experience & Retention Follow up with customers after order completion Send and track customer satisfaction surveys Identify opportunities for repeat business and strengthen customer relationships Systems & Process Management Utilize Newport's manufacturing software and internal systems effectively Maintain accurate and organized customer and order data Identify and suggest process improvements to enhance efficiency and customer experience Additional Responsibilities Support warehouse operations as needed in the absence of the Warehouse Lead Who You Are Highly detail-oriented—you catch things others miss Exceptionally organized and process-driven Take ownership and follow through without needing reminders Thrive in a fast-paced environment with multiple moving pieces Communicate clearly and proactively Hold yourself to a high standard of accuracy and accountability What Success Looks Like Accurate, error-free order and quote processing Consistent and timely follow-up on quotes Clear and proactive customer communication Strong coordination between departments Positive customer feedback and repeat business

Pay:

$55,000.00 - $62,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person