Customer Service/Stock Control Manager

Job Title:

Customer Service/ Stock Control Manager Department:

Operations Reports to:

Site Manager Direct Reports:

Planning, Stock Control, Scheduling Job Summary:

The Customer Service / Stock Control Manager is responsible for overseeing the Customer Service, Stock Control, Scheduling, and Planning teams. This role ensures efficient warehouse operations, accurate inventory control, and excellent customer service delivery. Reporting directly to the Site Manager, the position supports operational planning and execution while driving process improvement, safety, and compliance with internal standards and customer expectations. The manager plays a key leadership role in fostering team development, maintaining a high-performing culture, and upholding health, safety, and food quality regulations.

Supervisory Responsibilities:

Recruits, interviews, hires, and trains new staff. Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy. Lead, coach, and develop the Customer Service, Stock Control, Scheduling, and Planning teams. Assign duties, establish work schedules, and ensure adequate shift coverage across departments. Provide performance feedback, handle conflict resolution, and conduct employee evaluations. Identify training needs and ensure staff are equipped with the tools and knowledge to perform effectively. Manage employee time cards, ensuring accurate clock-ins/outs, break tracking, PTO requests, and timely approvals. Step in to cover shifts or fill operational gaps as needed to maintain workflow continuity. Promote a professional, respectful, and results-oriented workplace culture. Performs other related duties as assigned.

Duties/Responsibilities:

Communicate regularly with the Site Manager regarding progress on objectives, challenges, and team performance. Monitor day-to-day functions of inventory, scheduling, shipping/receiving, and customer service to ensure compliance with company and customer standards. Develop, implement, and audit process improvement procedures and operational workflows. Track and respond to KPI performance trends; share improvement ideas with site leadership. Oversee dispatch and receipt of goods, ensuring accuracy and timely fulfillment in line with targets. Ensure all inventory management meets HAACP, BRC, and QESH requirements. Resolve escalated customer issues promptly and communicate effectively across departments. Maintain accurate records and reports relating to personnel, inventory, compliance, and operations. Coordinate and compile required documentation for management and external agencies. Support alignment of operations with customer needs, regulatory requirements, and safety standards. Performs other related duties as assigned.