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TJ
The Judge Group
Customer Experience Analyst (CX)
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Job Description
Customer Experience Analyst (CX) at The Judge Group Customer Experience Analyst (CX) at The Judge Group in Bensenville, Illinois Posted in 8 days ago.
Type:
full-time We are seeking an experienced Customer Experience (CX) Specialist This is a long term contract to start that is hybrid 3 days per week in
Chicago Key Responsibilities:
Conduct user interviews, contextual inquiry sessions, and surveys to understand how employees experience services day-to-day Facilitate complex workshops with senior stakeholders and cross-functional teams (e.g., journey mapping, service blueprinting, co-creation sessions) Design and manage CX measurement programs, including surveys, listening posts, dashboards, and trend analysis Analyze and synthesize qualitative and quantitative data into actionable insights and compelling narratives Qualifications 2+ years of experience in CX Experience in IT Service Management (ITSM), help desk operations, or enterprise support environments a plus Experience with SurveyMonkey, etc Familiarity with journey mapping or service design tools (Miro, Mural, FigJam, Figma, Lucidchart, UXPressia, or similar) Pay around 30/hr