Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
FB
First Busey Corporation
Deposit Account Services and Governance Manager
Career Insights for Retail Customer Service Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Illinois data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$55,653 / year median in Illinois
+18% projected growth
Job Description
at First Busey Corporation in Champaign, Illinois, United States Job Description Position SummaryThe Deposit Account Services and Governance Manager oversees the operational functions of the Deposit Account Services and Governance department to ensure efficiency, compliance, and service excellence. The manager is responsible for training, coaching, development, engagement, and directing the team to ensure the department runs professionally and efficiently. The position collaborates with cross functional teams to support strategic initiatives and drive operational success while providing exceptional customer service. The Manager is also responsible for the full process management of specialty products and services assigned to the group. This role, while managing the day-to-day processes, will assist all managers within the Enterprise Deposit Service Support organization with projects and process improvements. Duties & Responsibilities Direct and manage all customer information file (CIF) maintenance and related core system updates to ensure accuracy, compliance, and operational integrity. Oversee specialty product administration, including account settlement, adjustments, DACA processing, officer coding, interest rate maintenance, and product changes. Maintain accountability for data quality and completeness across deposit account documentation and client agreements. Serve as the control point for deposit documentation accuracy, ensuring regulatory compliance and alignment with internal policy. Partner with Treasury to ensure accurate interest rate program administration, including updates and monitoring for accuracy. Establish, monitor, and report on KPIs related to accuracy, timeliness, compliance, and efficiency. Collaborate with Retail Administration, Commercial Support, Treasury, and Customer Care to ensure consistent execution of deposit account servicing and client information updates. Support enterprise deposit services managers on strategic initiatives, projects, and process improvements. Recruit, train, and develop specialists within the Deposit Account Services & Governance functions. Conduct regular performance coaching and reviews, ensuring team engagement, productivity, and adherence to service level agreements. Build succession planning and career development opportunities within the team.