Patient Financial Services Manager - Self Pay, Bad Debt and Customer Service

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The Patient Financial Services Manager sets and enforces operational policies and standards with a strong emphasis on self-pay performance, bad debt reduction, and high-quality patient customer service. This role maintains effective communication with Munson Healthcare leaders, internal partners, and payers to resolve issues impacting cash flow and the patient financial experience. The Manager drives productivity and accountability across operations, monitors quality and performance through reporting and trend analysis, and implements corrective action plans as needed. Serving as an escalation point for complex patient or client issues, the Manager ensures standardized workflows are optimized across the billing lifecycle and identifies opportunities to deploy resources cross‑functionally to improve outcomes and patient satisfaction.

DUTIES & RESPONSIBILITIES

+ Coordinate with the patient financial services team in the operations of daily job responsibilities + Develop, recommend, and oversee the implementation and administration of policies and procedures of respective area + Evaluate process and procedures and coordinate with the management team to ensure efficient areas of focus adhere to federal and local laws and regulations + Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform + Focus on continuous improvement working with the Lead Manager and respective teams Managers across the Health System with a goal of delivering the highest degree of quality service possible + Provide support for Human Resource guidance + Complete, review, manage and monitor department budget + Directs and leads the patient financial services team in the daily operations + Performs other duties as assigned

REQUIRED SKILLS

+ Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members + Experience with Self-Pay, Bad Debt, and Customer Service initiatives leadership + Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change + Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership + Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client's business objectives + Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

CORE REQUIREMENTS + U.S.

work authorization required + Bachelor's degree required + Proficient in Microsoft office (Word, PowerPoint, Excel) + Direct Supervisory Experience required + Patient Financial Services experience required, 1-3 years in a leadership capacity preferred + 5+ years of healthcare operations experience _The estimated salary range for this job is $80,000 - $105,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future._

• Position Level
• Manager
• Country
• United States of America At Huron, we're redefining what a consulting organization can be.

We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.