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CG
Cadila Global solution
Personal Lines Account Manager
Career Insights for Customer Service Account Manager
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Scorecard
Based on Illinois data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$70,047 / year median in Illinois
-13% projected decline
Job Description
Personal Lines Account Manager Cadila Global solution Darien, IL Job Details Full-time From $50,000 a year 21 hours ago Benefits Flexible schedule Qualifications Property & Casualty License Managing clients in a customer support role Cross-selling Attention to detail Account management Full Job Description About the job : Company Description We have been providing insurance products and investment services to individuals and businesses across more than 20 states for over two decades. Partnering with over 40 financially secure carriers, the firm offers a broad portfolio that can be tailored to each client's needs. A team of more than 20 professionals focuses on individuals and small to mid-sized business owners, as well as their families and employees. The company helps clients protect assets, income, and lives while designing financial plans that support long-term goals. This personalized, planning-driven approach aims to deliver greater security, protection, and peace of mind for every client. Role Description The Personal Lines Account Manager is a full-time, on-site or Hybrid role based in Darien, IL. This role manages a portfolio of personal insurance accounts, handling policy servicing, coverage changes, renewals, and billing inquiries. The Personal Lines Account Manager responds to client questions by phone, email, and in person, providing clear guidance on coverage options and ensuring a positive customer experience. Daily responsibilities include reviewing policies for accuracy, processing endorsements, preparing quotes, and assisting with claims reporting and follow-up. The role also collaborates with producers and other team members to support cross-selling opportunities, maintain retention, and uphold compliance with carrier and regulatory requirements. Qualifications Candidates should possess skills in Account Management and Customer Service to effectively manage client relationships and provide responsive support. Candidates should possess skills in Personal Insurance and Insurance to analyze coverage needs, interpret policy language, and recommend appropriate solutions. Relevant skills such as strong communication, attention to detail, and organizational abilities to handle multiple accounts and deadlines. Ability to work in a Hybrid role on-site in Darien, IL, collaborating with a team in a professional office environment. Prior experience in an insurance agency or brokerage, especially in personal lines, is highly beneficial. Proficiency with Applied Epic Agency Management System and standard office software; willingness to learn carrier-specific platforms. Applicable state Property & Casualty insurance license.