Job Responsibilities :

Manage incoming / outgoing calls for Fire Equipment Scheduling of daily routes for assigned technicians and dispatch service calls Identify and assess customers' needs to achieve satisfactory solutions Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods / tools Handle customer complaints, provide appropriate solutions, and alternatives Follow communication procedures, guidelines, and policies Additional tasks as needed to assist the department On-Call rotation option•once fully trained, can participate in on-call program for additional hours

Job Requirements:

Strong phone contact handling skills and active listening Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers Must be able to multi-task & have multiple priorities Computer Literate•Typing 40 wpm minimum. Accuracy is essential. Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily) Google Maps, ability to pull directions Scheduling history Strong Customer Service skills Consistent and dependable attendance Strong organizational skills Positive Attitude Knowledge of Chicagoland area

Other Qualifications:

Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds Requires reliable sight, hearing, verbal communication and touch Must be committed to creating value in the service department Integrity that aligns with Fox Valley Fire & Safety's company values

Education High School Diploma or Equivalent Compensation & Benefits:

Fox Valley Fire & Safety Co. offers competitive benefits, including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD, employer-paid life insurance policy and 401k with company match. We are 100% employee owned•after one year of employment, employee is eligible for the company ESOP. This role offers a starting pay range of $22•24 per hour, paid in biweekly installments based on experience. #INDFVF Experience Required 2 year(s): Customer Service Preferred 1 year(s): Dispatching 1 year(s):

Scheduling Behaviors Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Team Player:

Works well as a member of a group

Motivations Preferred Self-Starter:

Inspired to perform without outside help Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Goal Completion:

Inspired to perform well by the completion of tasks Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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