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RH
Robert Half
Customer Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$85,232 / year median in Illinois
-2% projected decline
Job Description
benefits:401(k) Vision InsuranceDental InsuranceHealth InsuranceLife InsurancePaid Time Off ResponsibilitiesManage, coach, and develop a team of Customer Service Representatives.
Monitor team performance and establish service goals and KPIs.
Handle escalated customer inquiries and resolve complex issues.
Develop and implement customer service policies, procedures, and best practices.
Analyze customer feedback and identify opportunities for process improvements.
Partner with sales, operations, and other departments to ensure customer satisfaction.
Track and report on customer service metrics, trends, and team performance.
Monitor team performance and establish service goals and KPIs.
Handle escalated customer inquiries and resolve complex issues.
Develop and implement customer service policies, procedures, and best practices.
Analyze customer feedback and identify opportunities for process improvements.
Partner with sales, operations, and other departments to ensure customer satisfaction.
Track and report on customer service metrics, trends, and team performance.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Dental Insurance
- Vision Insurance