Customer Service Manager

Customer Service Manager About the Role A growing, family-owned packaging company in Franklin Park is seeking a Customer Service Manager to lead and support a small but high-impact customer service team. This is a hands-on role ideal for someone who enjoys being close to the work, coaching a team, and serving as a key point of contact for customers in a fast-paced manufacturing environment. What You'll Do Lead, coach, and support a small team of Customer Service Representatives Serve as a hands-on manager-jumping in to assist with calls, emails, and problem-solving on busy days Act as an escalation point for customer questions related to: Shipping and logistics Scheduling and production timing Purchase orders and materials Pickup coordination Communicate with brokers and customers when issues arise and help resolve them quickly Ensure accurate, timely customer communication by leveraging internal systems and work orders Help bring consistency, structure, and best practices to a growing customer service operation What We're Looking For 3+ years of experience in customer service, operations support, or account coordination 1+ year in customer service management Experience in manufacturing, contract packaging, food production, or consumer products is a plus (not required) A practical, solutions-oriented mindset and strong "common sense" approach Comfortable managing and coaching others while also staying hands-on Strong communication skills and attention to detail Ability to work on-site in a production-based environment Experience using ERP or manufacturing systems (experience with Nulogy is a plus)

A1456574CHI-PERM

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