Customer Service & Rental Supervisor

Customer Service & Rental Supervisor Hanover Park Park District - 3.0 Hanover Park, IL Job Details Full-time $46,500 - $55,000 a year 1 day ago Benefits 457(b) Paid holidays Disability insurance Health insurance Dental insurance Paid time off Pension plan Employee assistance program Career development plan Life insurance Qualifications Customer communication Teamwork Interpersonal skills Customer service High school diploma or GED Cash handling Full Job Description The Hanover Park Park District is seeking a highly motivated and service-driven professional to lead front desk operations and oversee facility rentals at the Centre Court Athletic Club. This role is ideal for someone who thrives in a fast-paced, public-facing environment and is passionate about delivering exceptional customer experiences while leading and developing a team. Position Overview Reporting to the Special Facilities Manager, the Customer Service & Rental Supervisor is responsible for ensuring high-quality, consistent customer service, efficient front desk operations, and seamless coordination of facility rentals. This role serves as the primary escalation point for customer concerns, provides day-to-day leadership to Customer Service Representatives, and supports community engagement by connecting patrons with District programs, services, and events. Key Responsibilities Customer Experience & Operations Oversee daily front desk operations, ensuring accurate transactions and exceptional service delivery Serve as the primary escalation point for customer concerns, resolving issues with professionalism and sound judgment Promote programs, memberships, rentals, and events through proactive engagement with patrons Ensure staff provide accurate, timely information and maintain strong knowledge of District offerings Ensure consistent front desk coverage, including adjusting schedules or stepping in as needed Staff Leadership & Team Development Supervise, schedule, train, and support Customer Service Representatives Reinforce service expectations and provide coaching to maintain a high-performing team Monitor performance, address issues in real time, and implement ongoing training improvements Provide real-time support and direction during shifts, addressing issues as they arise Rental Coordination & Oversight Manage the full lifecycle of facility rentals, including inquiries, scheduling, communication, and follow-up Coordinate with internal departments to ensure successful execution of rental events Resolve rental-related issues and identify opportunities to improve processes and customer experience Operational & Financial Oversight Oversee daily cash handling, reconciliations, and point-of-sale operations Monitor transactions for accuracy and ensure compliance with financial controls Evaluate workflows and implement process improvements to enhance service and efficiency Qualifications High school diploma or equivalent required; associate's or bachelor's degree in recreation, hospitality, business or related field preferred (or equivalent experience) Prior experience in a supervisory or lead role preferred Experience in customer service, rentals, facility operations, or a related field Experience with point-of-sale systems and cash handling Familiarity with recreation software (RecTrac preferred) and Microsoft Office Key Skills Strong leadership and team support skills with a focus on accountability and service excellence Excellent verbal and written communication skills Ability to resolve complex customer concerns and deliver effective service recovery Strong organizational skills with the ability to manage multiple priorities Ability to thrive in a fast-paced, public-facing environment Work is performed in a high-traffic recreation environment with frequent interaction with the public and varying activity levels. Schedule Monday-Friday, 9:00 a.m. - 5:00 p.m. Must be available for evenings, weekends, and on-call response as needed Employee Benefits The Hanover Park Park District offers a competitive benefits package, including: Generous paid time off, including 11 paid holidays, vacation, sick, and personal days Medical insurance options, including a PPO with HRA and HMO plan Dental insurance with orthodontia fully covered by the District Two vision plan options IMRF pension plan with employer participation 457(b) retirement plan through Nationwide Employer-paid life insurance (2x annual salary) Employee assistance program and PATH wellness incentive program Free programs and rentals for employees and immediate family Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center Professional development opportunities Financial wellness resources through Alero Financial, including workshops and planning tools Voluntary benefits through Aflac, including short-term disability and hospital indemnity Why Join Hanover Park Park District? We are committed to building a positive, supportive workplace culture that values professional growth, collaboration, and excellent service to our community. This position plays a key role in shaping the customer experience and strengthening community engagement across our District. Apply today to be part of a team dedicated to exceptional service and community impact!

Pay:

$46,500.00 - $55,000.00 per year

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Hanover Park, IL 60133 (Required)

Work Location:

In person