Customer Success Manager Exec - Transportation & Logistics

at Zebra Technologies in

Lincolnshire, Illinois, United States Job Description Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally. Come make an impact every day at Zebra.

What We're Looking For:

Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer's desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. Qualified employees must reside in the US with the ability to travel up to 50% or as business dictates.

• Please ensure resume submitted clearly showcase a proven track record of success in manufacturing, transportation, logistics, and/or supply chain operations. Essential Duties And Responsibilities
• Manage a list of strategic and top Manufacturing, Transportation, and Logistics ( MTL ) customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy.
• Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs within the MTL sector.
• Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives to streamline supply chain and operational workflows.
• Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases (e.g., warehouse automation, fleet management, factory floor optimization) and specific needs; being able to stay organized and accomplish their goals is important to overall success.
• Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups.
• Facilitate customer cadence calls, onsite visits to manufacturing plants or distribution centers, and/or web trainings.
• Drive quarterly steering committee agendas, partnering with sales, Executive Management and other resources to drive continued ROI for logistics and manufacturing operations.
• Act as the voice of the customer and partner with them through the entire customer journey.
• Ensure the customer environment is maximized to exceed value and expectations over time.
• Drive business process recommendations to accelerate the adoption, retention, upsell and value achievement while identifying and resolving risks specific to supply chain operations.
• Deliver, document and reference customer success stories to distinguish ZPA's services in the industrial and logistics space.
• Partner with sales to identify expansion opportunities.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified. Minimum Qualifications + Bachelor's Degree + 8+ years of Customer Success experience / experience in manufacturing, transportation, logistics, and/or supply chain operations + B2B sales working with Fortune 500 companies in a pre or post-sales capacity, preferably within the MTL sector + Strong knowledge of business challenges and the enterprise landscape specific to supply chain, logistics, and industrial automation + Ideally located on the US East Coast or Central region + Must be able to travel up to 50% of the time (including visits to industrial and operational sites) Preferred Qualifications + Understanding of channel and partner experience within the industrial or logistics ecosystem + Team player, strong project management, organizational and communication skills + Build strong internal and external relationships, strong mentor and leadership qualities + Ability to speak at the Director and C-level (e.g., VP of Supply Chain, Plant Manager, COO ) + Subject matter expert in MTL industry trends, automation products, or related fields

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/ EEOC \ KnowYourRights\ screen\_reader\ 10\ 20.pdf Conozca sus

Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088\ EEOC \ KnowYourRightsSp\ 10\ 20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pay Range:

$113,440.00

• $170,160.

00

Annual Incentive Compensation:

In addition to base pay, Zebra offers this role an opportunity to earn variable compensation in the form of commission for achieving quota, at 45% , in accordance with the terms of the applicable sales incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive

• including healthcare, wellness, inclusion networks, and continued learning and development offerings.

We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through ou To view full details and how to apply, please login or create a Job Seeker account