CCP Program Supervisor IDoA CCP Program Experience Required

CCP Program Supervisor IDoA CCP Program Experience Required Safe Life Home Care Lombard, IL Job Details Full-time $50,000 - $60,000 a year 1 day ago Benefits Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Spanish Community engagement Management Phone communication Computer literacy Caseload management Local agency collaboration Filing English Mid-level Administrative experience Personnel records management Hiring Supervising experience Data entry Recruiting Home health Productivity software Phone call management Training Care coordination Home health agency experience Referral coordination Healthcare compliance Communication skills Staffing management Technical Proficiency Payroll processing Customer complaint resolution

Full Job Description Location:

Lombard IL About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores. Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois. Position Overview We're seeking an experienced Home Care Supervisor to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities:

Administrative Duties:

Answer and transfer phone calls Provide quality customer service Maintain filing systems Lead the establishment of CCP vertical Build relationships with CCUs and community partners Manage incoming client referrals

Staffing Responsibilities:

Recruit, hire, and terminate employees Conduct pre-service and in-service training Coordinate client care (caseload of up to 50 clients) Communicate with vendors regarding documentation and service deviations

Data Entry & Operations:

Enter and maintain employee/client data accurately Manage client assessments and visit reports Ensure compliance with IDoA requirements Integrate CCP operations with existing home health services

Supervisory Responsibilities:

Create/update client and employee folders Conduct quarterly evaluations Process timesheets and manage payroll reports Submit accurate payroll data Develop operational procedures for CCP services

Customer Service:

Refer clients to appropriate programs Assist with service applications Respond to inquiries within 24 hours Resolve client/employee issues efficiently

Required Qualifications:

CCP supervision experience is a must. Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus) Exceptional organizational abilities Computer proficiency (Microsoft Office) Prior office experience Must pass Homecare Supervisor Certification (3 months)

Preferred Qualifications:

Experience with the WellSky Personal Care platform (formerly Clear Care) IDOA compliance knowledge Home care operations experience CCP program experience Track record in scaling healthcare operations

Benefits:

Salary:

$50,000 - $60,000 annually Health, dental, and vision insurance 401(k) Paid time off Flexible schedule

Schedule:

Full-time (40 hours/week) Day shift On-site at Lombard, IL