Service Department Manager Commercial Equipment

Benefits:

401(k) matching Health insurance Paid time off Dental insurance Vision insurance Service Department Manager - Commercial Equipment City Food Equipment - Chicago, IL / Lombard, IL /

Wisconsin Job Type:

Full-Time Pay:

Competitive Salary (based on experience) Job Summary City Food Equipment, a leading commercial restaurant equipment company serving the Chicagoland area since 1985, is seeking an experienced Service Department Manager to lead and oversee our commercial equipment service operations. This is a hands-on leadership role responsible for managing technicians, coordinating service calls, and ensuring efficient, high-quality service delivery to our customers. The ideal candidate is highly organized, mechanically knowledgeable, and experienced in managing service teams in a fast-paced environment. Responsibilities Oversee daily service department operations (scheduling, dispatching, workflow) Answer incoming service calls and schedule repair appointments Manage service calendar and technician assignments Coordinate team meetings to ensure communication and accountability Ensure technicians are prepared with proper parts and tools Assist customers with service tickets and repair inquiries Monitor technician performance, paperwork accuracy, and service efficiency Conduct performance reviews, coaching, and corrective actions Prepare quotes, invoices, and process payments Maintain service records, parts tracking, and reporting Collaborate with other departments to support overall operations Requirements High school diploma or GED required (Associate's or technical training preferred) 3+ years of mechanical experience (restaurant equipment, HVAC, automotive, or similar) 2+ years of supervisory or management experience Strong knowledge of equipment, parts, and service processes Ability to create estimates, work orders, and calculate labor Strong organizational and multitasking skills Excellent communication and customer service skills Proficiency in Microsoft Office (Word, Excel) Ability to work in a warehouse environment Valid driver's license preferred Preferred Qualifications Experience managing a service department (restaurant equipment or similar industry) Familiarity with service/dispatch software Experience improving processes and operational efficiency Bilingual (English/Spanish) a plus Benefits Health insurance Dental insurance Vision insurance Paid time off Career growth opportunities Stable, family-owned company (since 1985) Why Join City Food Equipment? Established, reputable company in the Chicagoland market Leadership role with direct impact on operations and growth Team-oriented culture with long-term stability Apply here: https://www.cityfoodequipment.com/pages/careers City Food Equipment is an Equal Opportunity Employer.