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Customer Service Coordinator
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Power Services Group
Melrose Park, IL (In Person)
$48,880 Salary, Full-Time
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Job Description
Position Description The Parts Sales Coordinator (PSC) serves as a critical link between customers and internal teams, supporting the full lifecycle of parts quotations, orders, and post-delivery follow-up. This role is responsible for reviewing customer data, maintaining accurate records in the ERP system, resolving issues, and ensuring smooth coordination with Production, Engineering, Quality, Shipping, Estimating, Scheduling, and Accounting. Key Responsibilities Handle inbound inquiries regarding order status, shipping timelines, invoices, and product availability. Manage customer complaints with professionalism and urgency. Track shipments and work with logistics partners to resolve delays. Follow up on open issues to ensure complete resolution and customer satisfaction. Collect and relay customer feedback to internal teams to support continuous improvement. Send customer quotes as needed. Maintain accurate customer records, documents, and communications in the ERP system. Communicate with Production, Engineering, Quality, Shipping, Estimating, Accounting, and Scheduling to support order execution. Coordinate customer requests for engineering drawings, samples, certifications, datasheets, and compliance documents. Attend daily Production Meetings to gather delivery updates, discuss risks, and distribute notes to the PSC team. Support internal teams by providing customer insights, documentation, and information required to complete orders on time. Maintain accurate logs of customer communication and order activity within the ERP system. Track open orders and delivery schedules; provide customers with updates or formal Open Order Reports when requested. Works collaboratively with Account Managers and internal teams to achieve shared goals. Contributes to team success by assisting with special tasks and departmental initiatives when needed. Qualifications High School Diploma or equivalent; certificate or degree in business, operations, or related field preferred. 2+ years of experience in customer service, sales coordination, order management, or a related role (manufacturing strongly preferred). Strong attention to detail and accuracy; ability to manage multiple projects simultaneously. Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint). Experience working in ERP and CRM systems. Excellent written and verbal communication skills. Strong organizational skills and the ability to manage multiple priorities. Ability to collaborate effectively across departments.