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McGrath Acura

Service Appointment Coordinator

Pay: $40,000–$50,000/yr

Posted: 6 weeks ago

Location: Morton Grove, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,454 / year median in Illinois

-1% projected decline

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Job Description

Service Appointment Coordinator McGrath Acura- Morton Grove, IL. McGrath Acura of Morton Grove is seeking highly motivated individuals looking to grow with in our BDC department. McGrath Acura of Morton Grove strives to provide each and every customer with the highest level of customer service and aims to create the best car buying experience possible. Within the Business Development Center, a representative is responsible for maintain a connection with a customer, whether it be calling, emailing, or texting. Phone skills are an advantage! McGrath Acura of Morton Grove is a team oriented environment, together we contribute to each and everyone's success!

Benefits:

Flexible Hours High volume shop with an abundance of work 401k with company match Medical, dental, and vision Vacation pay Company stability Closed on Sundays to leave time for your family! Clean and friendly work environment 5 day work week Professional and experienced management staff Opportunity to grow and advance!

RESPONSIBILITIES

Oversee incoming leads for sales department Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet Contribute to high scores for the manufacturer's customer satisfaction index (CSI) Direct customers to product information resources, including those available on the internet Check email frequently and respond to inquiries immediately Responsible for making outbound sold and unsold follow-up calls Be available to respond to phone AND email inquiries in a professional, well-spoken manner Meet and exceed goals each monthly and quarter

REQUIREMENTS

Good verbal and written communication skills Proficient with Microsoft Word, Excel, and Outlook Time management, prioritization skills, and the ability to multi-task are required Self-motivated and goal oriented Ability to hit sales quotas and closing percentages Must be willing to submit to a drug screen prior to employment Must have a clean & valid driver's license

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) Matching Flexible Schedule Health Insurance Paid Time Off Vision Insurance