Customer Success Manager

Customer Success Manager viaPhoton - 3.0 Naperville, IL Job Details $70,000 - $85,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Managing customer accounts Client onboarding Email customer support Phone communication Operations coordination Logistics customer service Mid-level Managing clients in a customer support role Sales quoting Customer engagement Post-sales relationship building Customer issue escalation Collaboration with manufacturing teams Achieving project delivery timelines Cross-functional communication Stakeholder management

Full Job Description Location:

Naperville, IL Schedule:

Mon-Fri | Onsite Who We Are We are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era. We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for people who want to do their best work with a team that's moving fast. About the Role You'll be the connective tissue between our customers and our operations. Managing the entire journey from quoting through delivery, you'll keep communication clean and proactive, resolve issues before they grow, and build trust with the biggest names in hyperscale infrastructure. Own the complete customer journey from onboarding through quoting, production, and delivery Keep communication clear and proactive across email, Slack, and phone Set expectations early, build realistic timelines, and resolve issues before they escalate Coordinate with sales, engineering, manufacturing, and logistics to align on priorities Maintain accurate ERP updates and bring clarity to workflows that move quickly What You'll Bring Communicate clearly and adapt your style to different audiences Have careful organizational discipline and follow through on what you start Use customer-first judgment to balance stakeholder needs with company constraints Are at your best when systems and priorities shift, and are comfortable learning new tools Take ownership and have a track record of seeing things through Want to read the full job description? Customer Success Manager JD What's in it for you? Robust health, dental, and vision coverage that starts on day 1 401(k) with 4% match, vests immediately after a 90-day waiting period Flexible PTO that grows over time 10 paid holidays, including 2 floating holidays Monthly team events Click here to view our full benefits overview.

Compensation:

$70,000 - $85,000, plus annual bonus We're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.