Find & Apply For Customer Service Manager Jobs in Naperville, Illinois

Customer Success Manager at BRYCER Customer Success Manager at BRYCER in Naperville, Illinois Posted in about 12 hours ago.

Type:

full-time About the role BRYCER is the industry-leading compliance platform trusted by thousands of municipalities, fire departments, and contractors across the country. Our Compliance Engine transforms how Authorities Having Jurisdiction (AHJs) manage and report life-safety inspections, simplifying compliance and strengthening public safety at scale. We recently launched Compliance Sync that takes the burden of report transcription off fire inspection contractors, letting them focus on the work that actually requires their expertise. As Customer Success Manager for Compliance Sync, you will own the full lifecycle of these accounts, from initial onboarding through long-term retention. This is a standalone role with room to grow as the service scales. What you'll do Onboard newly signed service providers onto Compliance Sync, getting them set up, processed through the SLA, and actively submitting reports Guide contractors through their first submissions to make sure the workflow is embedded and running smoothly Serve as the primary point of contact for your accounts, handling questions, troubleshooting, and day-to-day communication Run regular account check-ins, including monthly summaries of work completed and overall account health Track key account data in the

CRM:

software platforms used, submission frequency, last login, engagement trends Identify early signs of disengagement and proactively address them before they become retention risks Communicate and reinforce the value of the service to keep contractors engaged and submitting consistently Identify and pursue expansion opportunities as new services become available Build out the account management playbook, documenting best practices and developing repeatable processes as the service scales Mentor and develop new team members as Compliance Sync grows Maintain a high retention rate across your account portfolio as the primary performance metric for this role What we're looking for 3 to 5 years of experience in customer success, account management, or a client-facing role Proven track record of retaining and growing accounts, with experience owning a book of business independently Demonstrated ability to identify and close expansion opportunities within an existing account base Strong communicator who can build relationships at multiple levels and keep clients engaged over time Organized and proactive, comfortable managing a portfolio of accounts without being micromanaged Experience with CRM tools for tracking account activity and pipeline (Zoho preferred) Sales experience preferred, particularly in a renewal, expansion, or upsell context Interest in building and documenting processes, not just executing them Background in SaaS, compliance, or field-service industries is a plus but not required Compensation and Benefits Base salary + annual bonus Health, dental, and vision insurance 401(k) Paid time off