Veterinary Customer Experience Coordinator

Client Service Representative (CSR)

• Animal Medical Center of Plainfield, IL Are you a customer service superstar with a passion for pets?

Join our fast-paced, state-of-the-art veterinary hospital as a Client Service Representative (CSR) at Animal Medical Center of Plainfield! We are a 20-doctor, full-service General Practice and Emergency hospital, providing 24/7 veterinary care to pets in the Southwest suburbs of Chicago. As the first point of contact for our clients, you will play a vital role in delivering an exceptional experience to pet owners and their furry family members. Why Join Us?

• Brand-New Facility
• Modern, spacious hospital with 20 exam rooms, two surgical suites, ICU, and advanced diagnostics.
• Collaborative Team Culture
• Work with passionate veterinarians, technicians, and support staff who love mentoring and teamwork.
• Growth & Development Opportunities
• Career advancement in a growing practice with ongoing training and support.
• Competitive Pay & Benefits
• Full-time and part-time opportunities are available.

What You'll Do:

• Welcome clients with a warm, friendly, and professional attitude.
• Schedule appointments and manage incoming calls and emails.
• Educate clients on hospital services, preventative care, and payment options.
• Process invoices, payments, and maintain accurate medical records.
• Work closely with veterinary teams to ensure seamless patient care.
• Maintain a clean, organized, and professional reception area.

What We're Looking For:

• Previous experience in customer service, veterinary, or medical fields preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a busy, team-oriented environment.
• Comfortable working around animals.
• Passion for providing outstanding client service and compassionate care.

Full-Time Employee Benefits:

• Paid Time Off & Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401k (Available for Full-Time & Part-Time Employees)
• Weekend Pay Differential (Available for Full-Time & Part-Time Employees)
• Employee Pet Discounts (Available for Full-Time & Part-Time Employees)
• EAP, Anniversary & Birthday Gifts, Employee Engagement Events Join a Team That Values You!

At Animal Medical Center of Plainfield, our hospital culture is built on teamwork, recognition, and professional growth. If you're looking for a rewarding career in veterinary medicine, we welcome you to apply!

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person