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Dispensary Supervisor
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Illinois data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$55,653 / year median in Illinois
+18% projected growth
Job Description
Dutchess Cannabis of Plano, IL is looking to hire Dispensary Supervisors!
•This is a new store location projected to open September 2025 Are you someone who is personable, can adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, this is the job for you! We offer great perks, including flexible schedules, a generous employee discount, and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!
JOB SUMMARY
The Dispensary Supervisor assists with the day-to-day operations of the dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.
PRIMARY RESPONSIBILITIES
Provide best-in-class customer service to customers Follow and uphold established policies for sales and customer service to ensure customer satisfaction Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling Accurate use and maintenance of the Point of Sale (POS) system Accurate and timely data entry in both the POS system and inventory tracking system Assistance in verifying order deliveries for accuracy Ensure adherence with security measures and safety compliance Maintenance of an organized and clean store Management of visitor log End-of-day daily update emails Ensure accuracy with the vault Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations Daily activities, maintenance, and data collection for any reported issues and/or complaints Open and closing procedures Assist with the onboarding and training of new staff in partnership with the management team
PHYSICAL DEMANDS
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the esse...