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LC
Lake County Press, Inc
Account Coordinator
Career Insights for Customer Service Supervisor
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Based on Illinois data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$57,454 / year median in Illinois
-1% projected decline
Job Description
Account Coordinator Lake County Press, Inc - 3.3 Waukegan, IL Job Details Full-time $50,865.94 - $61,257.90 a year 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Defect detection (quality control) Teamwork High school diploma or GED Attention to detail Time management Client interaction via phone calls Full Job Description Join a Great Team and Make an Impact! Are you organized, detail-oriented, and someone who takes pride in doing quality work? Do you enjoy keeping projects on track, solving problems, and working with a team? LCPC ( Lake County Press Complete), is looking for an Account Coordinator to help manage assembly and mailing projects from start to finish. This role serves as an important link between customers, Sales, Customer Service, and Production, ensuring jobs are accurate, organized, and completed on time. Key Responsibilities Coordinate assigned assembly and mailing projects from start to finish. Communicate with customers, Sales, Customer Service, and Production by phone, email, and other channels. Review job requirements and PSI job tickets to ensure accurate production instructions. Maintain job information and schedules. Monitor ProMail accounts and track orders through production to ensure accurate and timely shipment. Provide job status updates and proactively communicate potential issues or delays. Coordinate pickups and final deliveries as needed. Help maintain a clean, organized, and safe work environment. What We're Looking For The ideal candidate is dependable, organized, proactive, and detail-oriented, with a strong commitment to quality and customer satisfaction. Exceptional attention to detail and accuracy. Strong organizational and time-management skills. Excellent communication and problem-solving abilities. Ability to manage multiple projects and priorities. Self-motivated, accountable, and team oriented. Strong computer and data-entry skills. Previous experience in production, fulfillment, warehouse operations, inventory control, or a related field is preferred. Experience with WMS or inventory management systems is a plus. Requirements High school diploma or equivalent. Ability to stand, bend, and move throughout the workday. Ability to visually inspect products for quality and accuracy. Ability to lift and move materials, including up to 70 pounds as needed. Why LCPC? We believe great people are the foundation of a great company. LCPC is a great place to work, and we're looking for exceptional talent to join our team. We offer a competitive wage, benefits, and paid time off, along with the opportunity to grow, contribute, and be part of a team that takes pride in delivering quality work and exceptional customer service. If you're ready to bring your skills, energy, and attention to detail to a company that values its people, we'd love to hear from you! Apply today and become part of the LCPC team.