Division Service Manager

• Chicago, IL Compensation:

  Highly competitive compensation package
• Base Salary + annual bonus potential based on performance and growth of your team Competitive benefits package 401(k) with company match Mileage reimbursement provided Annual Sales Promo Trips Annual Leadership Retreats (many include spouses)
• New Orleans, Virgin Islands, Jamaica, Cancun, Spain Opportunity for career advancement with a rapidly growing company

Benefits:

Fantastic company culture with a work hard, play hard mentality 13-week comprehensive training program Work out of a home office Competitive Benefits package Annual President's Club trip for top performers 401(k) with company match Opportunity for career advancement with a rapidly growing company

Job Summary:

Meyer Lab is a US-based and industry leading chemical manufacturer. We are proud of our family-oriented, employee-friendly environment, and pride ourselves on the talents and experience of our valued employees. Come join our team today as a Division Service Manager in the Chicago, IL market. As Division Service Manager, you will be responsible for motivating a team of 7-8 service members to exceed expectations and achieve their goals consistently. Division Service Managers enhance individual contributor performance through weekly coaching and managing performance.

Job Duties:

Customer Base Expansion

• Coaches team to drive increased share of wallet with cross-selling and upselling sales plays while maintaining high levels of customer satisfaction Coaching & Development
• Enhances individual contributor performance through ad-hoc assistance and weekly 1:1 coaching sessions. Recruitment & Onboarding
• Attracts, evaluates, hires, develops, and retains top talent through consistent recruiting, hiring, ongoing coaching, and enablement practices developed in collaboration with revenue operations and enablement teams Churn risk mitigation
• Proactively identifies and manages underperforming territories; upskilling struggling service managers as necessary and reducing the likelihood of customer churn Cross-functional alignment
• Collaborates with sales, service, operations, and enablement leaders to ensure alignment on strategies and tactics for teams to execute against.

Maintains close sales alignment to facilitate smooth customer handoffs

Territory Coverage:

This position services Indiana, Illinois, Kentucky, Michigan, and Ohio.

Required Qualifications:

Minimum of 10+ years of experience in service management role. Previous experience in chemical manufacturing or related industry Demonstrated ability to manage a team and reinforce strategic objectives, cultivate a high-performance culture, and provide effective coaching to drive results Expertise in customer relationship management, and the mitigation of churn risk throughout the customer lifecycle Excellent communication, presentation, and interpersonal skills Strong organizational and time management skills

Company Info:

Meyer is a US-based chemical manufacturer focused on delivering customized industrial cleaning programs that address our customers' most critical needs. Our commitment to providing tailored solutions, expert installation, and unmatched service has not changed in the 45+ years we've been in business. Our substantial growth, innovative solutions and exceptional products have positioned Meyer as the industry leader

• but what truly distinguishes us is our company culture, dedication to service, and effort we put into building relationships with our customers. Meyer is recognized among industrial, flexographic, food processing, transportation, and distribution center users as having value added, premium products and systems. Every individual we add to our team must embody our core values
• People, Passion, Performance, Perseverance & Purpose.

To learn more about our company, team, and core values, visit our website at www.meyerlab.com. Join our team, apply today! Meyer Lab is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.