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Job Description
Who We Are:
At
OPENLANE
we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Must be able to work:
M-F:
12-9 EST Who we are: PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee driven with an environment that creates opportunities for growth and development.
What We're Looking For:
The Account Coordinator, Queue Team monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly.
What You'll Do:
Monitor and process client holds and closes Process and coordinate new client updates with active agents Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers. Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution. Review and process recoveries and handle all additional client requests related to recovery operations. Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems. Maintain high level of accuracy and productivity in all daily activities. Perform other duties as directed by PAR Management Nice to
Have:
Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing. Competent office skills required. Daily use of Google applications such as Gmail, Docs, Sheets Implement and assure adherence to all company policies and procedures. Demonstrate a commitment to stated values and business ethics. Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.
Must Have's:
High School Diploma or equivalent is required. Previous customer service, recovery, collections, or remarketing experience Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of Hourly:
$18.00 - $20.00 OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.
OPENLANE
continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the
OPENLANE
brands provide a complete remarketing solution for our customers.
California Residents:
Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.
Canadian Residents:
Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"
OPENLANE
is an equal opportunity employer and a drug-free workplace.
