VMS/MSP Operations Specialist

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple

General Purpose:

Support Elwood's efforts to service accounts that operate through an MSP relationship and/or use a VMS tool. Operate in 3rd party tools to streamline branch process and ensure consistency between data stored in systems such that we fill as many orders as possible and get paid timely for our services. Ensure associates meet or exceed clients' expectations with respect to attendance, attitude, dress, skills, and quality of work. Provide Superior Customer Service in all aspects of the job.

Essential Functions:

Work within MSP relationships and VMS tools to distribute orders to the field, enter candidate submissions, advise of interview requests, enter new hire associate data, and ensure appropriate time entry Be knowledgeable on the program specifics and be a central point of contact for those with questions about the program. Able to setup and train new branch staff/servicing branches on the programs administered Help the field build and maintain the company structures in StaffSuite necessary to meet Elwood's and the client's billing and reporting needs Respond to program audit requests and comply with them on behalf of Elwood Maintain contact and build relationships with clients, sub contract vendors, internal branch staff, and business development/account managers to ensure that Elwood delivers the services promised Review and provide customer reports as needed Continually work with the client and internal branch staff to solve problems and ensure that we are delivering the requested services as efficiently as possible Provide regular updates and reports to leadership to communicate performance within the programs Capable of working effectively in a busy atmosphere requiring a constant ability to multi-task Must be detail oriented and ensure that complex processes are followed Must be willing and able to adapt to changing program/client demands Ability to work fluctuating schedule based on program needs Point of contact for client questions/escalations

Desired Skills & Experience:

Previous experience and/or education that includes staffing, customer service, business administration, human resources, and/or human services Fast and accurate data entry skills Intermediate level of expertise in Microsoft Excel and Word Ability to learn new software quickly Strong analytical, organizational and creative problem-solving skills Strong oral and written communication skills What Elwood Staffing can offer you: Health, Dental and Vision plan Prescription drug plan Life and Supplemental Life Insurance Short and Long - Term Disability 401K Plan with company contribution Telemedicine - Teledoc Employee Assistance Program Access to Benefit Advocates Discount tickets, travel, and shopping-Working Advantage Dell computer discount Enterprise Rental Car discount Chairman's Club Anniversary awards program Tuition reimbursement Certified Staffing Professional training and certification $500 bonus paid for completion of approved Professional Certification $500 Recruitment Incentive for Internal Careers Bereavement Leave Paid Time Off & Paid Holidays Progressive training and development Opportunities for advancement throughout our company Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry! Find out more about us at www.elwoodstaffing.com . We are an Equal Opportunity Employer.