Customer Service Coordinator

Overview Transportation Team | Atlas Van Lines At Atlas Van Lines, we're more than a moving company. We're a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses go new places® - more easily, more securely, and with confidence. What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we're just getting started. About the Role We're looking for a detail-oriented and customer-focused Customer Service Coordinator to support Avail's Move Management program. In this role, you'll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle. You'll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment. What You'll Do Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process. Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met. Enter and maintain accurate shipment data in the move management database, documenting each step of the process. Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing. Receive, review, and enter required documentation from service providers in accordance with program requirements. Prepare, update, and distribute reports for customers and service providers as needed. Provide direct customer support by responding to inquiries from transferees contacting the Move Center. Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally. Your Wellness Is Our Focus Medical, dental, and vision coverage for employees and dependents Employee Assistance Programs with a strong focus on mental health 24/7 access to a licensed therapist Wellness programs with employee perks Onsite Fitness Center and Medical Clinic Financial Wellbeing Generous 401(k) matching retirement plan Pre-tax savings options including HSA and FSA Tuition assistance Financial wellness resources through our Employee Assistance Program Earning potential up to $21/hour Flexibility & Time Off Paid time off including vacation, sick leave, parental leave, holidays, and disability leave Qualifications What You'll Need High school diploma, GED, or equivalent required. 2-4 years of relevant experience, or an equivalent combination of education and experience. Strong attention to detail with the ability to manage and verify data accurately. Excellent customer service and communication skills. Ability to manage multiple tasks and track details across multiple shipments. Strong organizational and follow-up skills in a deadline-driven environment. Our Promise to You At Atlas, we want you to grow your career - not just fill a role. We invest in our people through: Free online training via a modern learning and development platform A company-wide mentorship program Internal employee organizations Tuition reimbursement and continuous learning opportunities Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities. Benefits may vary by position and/or office location. The salary range listed is a good-faith estimate; actual compensation is based on qualifications, experience, and other factors.