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BAYADA Home Health Care

Client Services Manager

Career Insights for Customer Service Manager (General)

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$69,120 / year median in Indiana

-2% projected decline

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Job Description

Client Services Manager BAYADA Home Health Care - 3.8 Fort Wayne, IN Job Details 19 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Bachelor's degree Full Job Description Client Services Manager - Home Care BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fort Wayne, Indiana office. As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.
Responsibilities:
Deliver exceptional customer service and ensure high-quality home care services for clients Manage the coordination of client care and address emergent scheduling needs Maintain and grow your assigned caseload through relationship-building and outstanding service Develop and nurture relationships with clients, referral sources, payors, and community organizations Foster strong communication and collaboration among office and field staff Partner with Clinical Managers to provide support, supervision, and guidance to field employees Assist in maintaining compliance with company policies and quality standards Contribute to office growth initiatives and operational excellence
Qualifications:
Bachelor's degree required Previous medical office, healthcare, or home care experience preferred Prior supervisory or leadership experience is a plus Strong desire for professional growth and career advancement Excellent communication, organizational, and interpersonal skills Ability to manage multiple priorities in a fast-paced environment
BAYADA Offers:
Comprehensive medical, dental, prescription, and vision insurance Generous paid time off Tuition reimbursement opportunities 401(k) with company match Ongoing training and professional development Career advancement opportunities within a growing organization #LI-RX #Join
BAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Benefits

  • Paid Time Off (PTO)
  • Financial Aid/Assistance
  • Professional Development
  • 401(k) Plans