Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
FI
Forge Industries, Inc.
Customer Engagement Associate
Career Insights for Retail Customer Service Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Indiana data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,483 / year median in Indiana
+18% projected growth
Job Description
Some people naturally know how to make others feel welcome. They enjoy starting conversations, bringing positive energy wherever they go, and helping people discover something that makes their day a little easier. If that sounds like you, Forge Industries would love to meet you. We're looking for a Customer Engagement Associate to represent Just Energy inside busy retail locations throughout the Fort Wayne area. As a Customer Engagement Associate, you'll be the friendly face customers remember; introducing affordable energy solutions, answering questions, and helping people understand how switching providers can benefit their home. Every conversation is different, and every day gives you the chance to meet someone new while building valuable sales experience. Responsibilities of the Customer Engagement Associate Welcome customers with a friendly, approachable attitude while creating an inviting experience inside the retail store. Start natural conversations that introduce Just Energy's services and current promotions. Listen to each customer's needs and explain energy options in a simple, easy-to-understand way. Help interested customers complete enrollments accurately while making the process quick and stress-free. Build excitement around seasonal promotions and special offers while supporting daily sales goals. Work alongside fellow Customer Engagement Associates to create a fun, energetic retail environment. Represent the Just Energy brand with professionalism during customer interactions and in-store promotions. Continue developing communication, customer engagement, and sales skills through ongoing coaching and real-world experience as a Customer Engagement Associate. Qualifications of the Customer Engagement Associate You enjoy talking with people and aren't afraid to start conversations. Retail, hospitality, restaurant, coffee shop, customer service, or other people-focused experience is helpful but never required. Positive attitude with the ability to stay motivated in a fast-paced retail setting. Comfortable working face-to-face with customers throughout the day. Interested in building professional sales experience while learning about customer engagement and retail promotions. Dependable, coachable, and excited to learn new skills. Motivated to grow as a Customer Engagement Associate while contributing to team sales success. Ready to bring enthusiasm, professionalism, and great customer service into every day. Not every job lets you meet new people, stay active, and build skills that transfer to almost any career. This one does. If you're ready to put your personality to work, develop real sales experience, and become a Customer Engagement Associate with Forge Industries, we'd love to hear from you.