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JG
JASPER GROUP
Specification & Design Service Coordinator
Career Insights for Customer Service Supervisor
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Based on Indiana data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,517 / year median in Indiana
-2% projected decline
Job Description
The Specification & Design Service Coordinator plays a pivotal role in supporting customer inquiries, facilitating the accuracy of JSI's e-tools, and enhancing customer experience. This role involves collaborating closely with both internal teams and external clients to ensure seamless communication and presentation of JSI's products and services. Responsibilities include creating customer quotes and drawings, conducting spec checks, addressing general product questions, and ensuring the accuracy of JSI's e-tools. Experience in customer service, concierge, or related field; Ability to work independently and demonstrate initiative; Attention to detail; Ability to communicate clearly and effectively with customers, coworkers and supervisors verbally and with written communication; Experience with CET and SPEC software; Strong problem-solving skills; Ability to perform basic mathematical calculations (e.g., dimensions, pricing, and quantities); Understanding of design spaces and spatial relationships; Able to manage multiple tasks, set priorities, allocate time, and adapt quickly to changing circumstances. Join a passionate, furniture-focused team helping to grow and shape our business and community, all within a company known for craftsmanship, innovation, and creating exceptional client experiences.