Order Support Supervisor

The Order Support Supervisor is responsible for leading, supervising, and developing Pitsco's Order Support team. This position supports the development, implementation, and preservation of Pitsco Education's pillar of industry-leading customer service. This position translates business strategy into direction for the team; creates processes and resources to enable efficient business scaling; identifies and establishes new responsibilities within the Order Support team's functions that bring value to the sales and customer relations process; and enables the team to provide effective and consistent support that ensures a long product life and meaningful customer relationships and that drives additional purchases. These tasks are accomplished by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(other duties may be assigned): Supporting the development, implementation, and maintenance of a positive end-to-end customer journey with direct ownership over ordering processes Managing workload and resources to ensure a high-performing, efficiently operating, and motivated team Nurturing, developing, and advocating for team members to ensure their success Identifying capability and resource gaps and working to remedy them through scalable solutions Helping resolve conflict and overseeing customer issues to ensure effective resolution specific to the Order Support team Implementing continuous business process review to ensure core functions are documented, waste is reduced, and standards are in place, and leaning into developing technology to further enhance capabilities Continually identifying consolidation, repurpose, and reuse opportunities and executing them to reduce work duplication Collaborating with Customer Relations and Sales leadership to align company objectives with departmental strategy and procedures Assisting Customer Relations representatives, educational service managers, and sales representatives in troubleshooting implementations Leading the direction, maintenance, and best practices for Pitsco customer data Overseeing the direction, processes, and best practices for ERP usage within the Customer Relations department Supervising a team of customer relations professionals

QUALIFICATIONS/REQUIREMENTS

Bachelor's degree preferred Customer service, sales, or marketing experience People management experience preferred Strong interpersonal, conflict resolution, and negotiating skills Excellent organizational skills Excellent analytic and planning skills Strong written and verbal communication skills Strong team building and leadership skills Ability to travel domestically Ability to lift and carry up to 50 pounds in an office/field environment Ability to be physically mobile with reasonable accommodation, including walking, balancing, kneeling, crouching, reaching, standing, and stooping Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person Order Support Supervisor 3.8 3.8 out of 5 stars 915 E Jefferson, Pittsburg, KS Full-time Pitsco Education 8 reviews Full-time The Order Support Supervisor is responsible for leading, supervising, and developing Pitsco's Order Support team. This position supports the development, implementation, and preservation of Pitsco Education's pillar of industry-leading customer service. This position translates business strategy into direction for the team; creates processes and resources to enable efficient business scaling; identifies and establishes new responsibilities within the Order Support team's functions that bring value to the sales and customer relations process; and enables the team to provide effective and consistent support that ensures a long product life and meaningful customer relationships and that drives additional purchases. These tasks are accomplished by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(other duties may be assigned): Supporting the development, implementation, and maintenance of a positive end-to-end customer journey with direct ownership over ordering processes Managing workload and resources to ensure a high-performing, efficiently operating, and motivated team Nurturing, developing, and advocating for team members to ensure their success Identifying capability and resource gaps and working to remedy them through scalable solutions Helping resolve conflict and overseeing customer issues to ensure effective resolution specific to the Order Support team Implementing continuous business process review to ensure core functions are documented, waste is reduced, and standards are in place, and leaning into developing technology to further enhance capabilities Continually identifying consolidation, repurpose, and reuse opportunities and executing them to reduce work duplication Collaborating with Customer Relations and Sales leadership to align company objectives with departmental strategy and procedures Assisting Customer Relations representatives, educational service managers, and sales representatives in troubleshooting implementations Leading the direction, maintenance, and best practices for Pitsco customer data Overseeing the direction, processes, and best practices for ERP usage within the Customer Relations department Supervising a team of customer relations professionals

QUALIFICATIONS/REQUIREMENTS

Bachelor's degree preferred Customer service, sales, or marketing experience People management experience preferred Strong interpersonal, conflict resolution, and negotiating skills Excellent organizational skills Excellent analytic and planning skills Strong written and verbal communication skills Strong team building and leadership skills Ability to travel domestically Ability to lift and carry up to 50 pounds in an office/field environment Ability to be physically mobile with reasonable accommodation, including walking, balancing, kneeling, crouching, reaching, standing, and stooping Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person