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ME
Marvin's Electric Service, Inc.
Commercial Electrical Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Louisiana data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,955 / year median in Louisiana
-3% projected decline
Job Description
Job Overview We are seeking a dynamic and highly skilled Commercial Electrical Service Manager to lead our commercial service department. This position requires a motivated leader who can build strong customer relationships, prepare accurate cost proposals, manage multiple field crews, and oversee projects from start to finish. The ideal candidate is organized, customer-focused, and experienced in commercial electrical service operations. Responsibilities Meet with commercial customers to evaluate service needs and develop accurate cost proposals and estimates. Build and maintain strong relationships with new and existing customers. Schedule, supervise, and support multiple electrical service crews. Manage projects from initial proposal through completion, ensuring quality, safety, and profitability. Order materials and coordinate deliveries to keep projects on schedule. Monitor labor, material costs, and project budgets. Communicate project updates with customers, field personnel, and office staff. Ensure all work complies with applicable electrical codes, company standards, and safety regulations. Resolve customer concerns promptly and professionally. Identify opportunities for additional services and business growth. Qualifications Minimum of 10 years of experience in commercial electrical service or project management. Strong knowledge of commercial electrical systems and installation practices. Experience preparing estimates and cost proposals. Proven ability to manage multiple projects and crews simultaneously. Excellent communication and customer service skills. Strong organizational and time management abilities. Proficiency with Microsoft Office and estimating/project management software is preferred. Valid driver's license with a clean driving record. What We're Looking For Strong leadership and problem-solving skills. Self-motivated with excellent attention to detail. Ability to work in a fast-paced environment while managing multiple priorities. Professional appearance and demeanor when meeting with customers. Commitment to quality workmanship, safety, and customer satisfaction. Benefits Competitive salary (based on experience) Performance bonuses Health insurance Paid time off and holidays Retirement plan Company vehicle Opportunities for professional growth and advancement If you are an experienced commercial electrical professional who enjoys working with customers, leading teams, and delivering successful projects, we'd like to hear from you. Apply today and become a valued member of our growing team.