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Roofing Talent America

Service Manager (Commercial Roofing)

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$76,955 / year median in Louisiana

-3% projected decline

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Job Description

Service Manager (Commercial Roofing) Roofing Talent America
  • 5.0 New Orleans, LA Job Details $100,000
  • $120,000 a year 2 hours ago Benefits Relocation assistance Paid time off 401(k) matching Qualifications Field service Labor cost analysis Job order costing Dispatch software communication CRM system proficiency Roofing repair Full Job Description Service Manager (Commercial Roofing) New Orleans, LA $100,000
  • $120,000 + Bonus, Benefits & Relocation Step Into a Visible Leadership Role with a Top Roofing Contractor This is an opportunity to step into a high-impact leadership role with one of the most established commercial roofing contractors in the country.
The company already has a strong reputation, a substantial service presence, and a growing customer base, but leadership is looking for someone who can take the service operation to the next level. You will have the chance to make a real mark on the business. This is not a maintenance role where you simply keep things running, it is a build-and-improve opportunity for a strong operational leader who wants visibility, influence, and the ability to drive meaningful change. For candidates looking to step into a company with real resources, long-term stability, strong leadership, and significant growth potential, this is the kind of opportunity that rarely comes to market. Competitive compensation, bonus potential, full benefits, and relocation assistance are all included. Other Perks Company Bonus Relocation Assistance 401k with % Match PTO Insurance Coverage Company Vehicle Company Overview They are one of the Gulf Coast's leading commercial roofing contractors, known for delivering large-scale roofing and service solutions across healthcare, industrial, manufacturing, education, government, and commercial facilities. The company has built an outstanding reputation through operational excellence, safety, responsiveness, and long-term customer partnerships. Since the early 2000's, the organization has grown into a highly respected regional platform with a strong leadership team, sophisticated operational infrastructure, and a major focus on continued expansion. They are heavily invested in building a world-class service operation centered around accountability, scalability, customer retention, and best-in-class execution. This is the type of company where strong leaders can make a real impact, work on high-profile commercial projects, and be part of a business that is widely recognized as one of the premier commercial roofing contractors in the region. What You'll Be Doing This is a high-impact leadership opportunity to help scale and optimize a growing commercial roofing service operation. The Service Manager will lead dispatching, scheduling, workforce coordination, field operations, customer service, and operational performance while driving efficiency, accountability, process improvement, and long-term growth. The role offers the opportunity to make a visible impact on the business through leadership, operational strategy, and the implementation of scalable systems and best practices. What You'll Bring 7
  • 10 years in commercial roofing (especially service, repairs, and maintenance) 3
  • 5 years managing service operations, dispatching, or field service teams Experience with job costing, labor productivity analysis, and margin management, Proven experience using
ERP, CRM
software, dispatching, and field service platforms Let's Talk Even if your resume isn't perfect, don't let it prevent you from applying. You can email me directly at Know someone perfect for this role? Refer them and if they're hired, you'll earn $1,000. INDHP