Specialty Bolt & Screw, Inc. (SBS) , founded in 1977, is an international distributor of fastening components supporting large industrial manufacturers worldwide. We help keep assembly lines running smoothly all around the globe across a wide range of industries, from personal watercraft and performance automotive systems to professional stadium seating and advanced microchip manufacturing. We are currently seeking a dedicated and motivated Customer Service Account Manager to join our Team in Agawam, Massachusetts and provide solutions and support to customers. This is an on-site, Monday - Friday position with outstanding benefits including 3 weeks Paid Time Off Per Year and no nights, no weekends, and no cold calling!

ESSENTIAL FUNCTIONS

- The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

• Develop and maintain a collegial, positive, and trusted relationship with customers.
• Interact with and assist customers through emails and telephone conversations.
• Ensure the timely and successful delivery of our products according to customer needs.
• Communicate clearly the progress of monthly/quarterly initiatives for internal and external customer projects.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests by working with internal teams to add value to our customers.
• Field requests for new products, work with our Sourcing Department to obtain information, and prepare customer quotes.
• Monitor and analyze customers' usage of our products.
• Communicate clearly the progress of monthly / quarterly initiatives for internal and external customer projects.
• Provide timely responses to customers and follow through as necessary to ensure satisfaction.
• Build networks to foster and create opportunities for revenue growth.
• Responsible for working with the business development team to on board and integrate new customers and enhancing existing customer relationships.
• Act as a liaison between the customers and internal teams and work with internal teams to ensure total customer satisfaction.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

• Solid work history in same or similar role.
• High School Diploma required. Additional education and/or training a plus.
• At least 2 years' customer service experience in a busy office.
• Strong verbal, organizational and written communication skills.
• High level of proficiency in Excel a plus.

ERP / CRM

experience desired.

• Personable with great customer service skills to interface with customers, vendors, and internal teams by phone, on-line, and occasionally in person with another team member.
• Collaborative - ability to work well in a team environment.
• Able to multi-task activities with shifting priorities while working in a fast-paced, self-directed environment.
• Flexible, self-managed, and persistent with exceptional follow-through skills.
• Keen attention to detail; superb decision-making, problem resolution and creative thinking skills.

www.specialtybolt.com

Pay:

$48,000.00 - $58,000.00 per year

Benefits:

401(k) Health insurance Life insurance Paid time off Application Question(s): Are you able and willing to work in office 5 days / week, Monday through Friday? Are you able to commute daily to Agawam, MA for this job? Do you have strong Excel skills including the ability to create spreadsheets with formulas from scratch?

Work Location:

In person