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Jordan's Furniture

Store Office Representative

Job Description

Store Office Representative Req #342 100 Stockwell Dr, Avon, MA 02322, USA Apply Share Job Description Posted Friday, September 18, 2026 at 12:00 AM Do you love working in retail AND an office setting? Well working in our retail store office will give you a balance of face-to-face customer service and ability to multitask and work in a high-volume store where you can assist customers with a variety administrative duty while giving the ultimate customer service. The schedule for this position includes nights, weekends and holiday's. Why you will love Jordan's Furniture. Great Benefits
  • medical, dental, vision, employee discount and more! Unique Culture Flexible work schedule Fast paced environment
  • Your days will fly by. Career growth
  • The possibilities are endless. The best of both worlds
  • Work in an office position and in a retail environment to WOW our customers in person and over the phone What we Stand for—Where Work is Fun and Values Matter! At Jordan's, we live the J-Way ! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference: We Care… a Lot
  • because kindness and support are at the heart of everything we do. We Do the Right Thing
  • integrity is non-negotiable. We Dare to Think Differently
  • innovation keeps us ahead of the game. We Make Work Fun
  • yes, fun!
Because great energy fuels great work Responsibilities we need you to perform. Jordan's prides itself on having a strong, loyal J-Team. We recognize we are 'One Team, One Goal' working together to continue to strengthen Jordan's place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! Don't wait any longer, apply now! Interacting with customers in a courteous and professional manner, creating raving fans! Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc. Triaging incoming phone calls Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues Reconciling cash drawer at the end of a shift Here's what skills we need you to bring. Proficient computer skills and ability to learn new programs Ability to interact with customers in a friendly and courteous manner Excellent mathematical and organizational skills Must be able to read and communicate effectively 1-2 years of retail experience preferred but not required
Pay Range:
$18
  • 20 per hour We share our pay range because transparency matters.
This reflects what we reasonably expect to pay for this role based on experience and performance. Job Details Job Family Store Ops-Admin Job Function Non-Manager Pay Type Hourly Scan this QR code and apply! Download 100 Stockwell Dr, Avon, MA 02322, USA

Benefits

  • Flexible Work Schedules
  • Health Insurance
  • Dental Insurance
  • Vision Insurance

Career Insights for Retail Customer Service Manager

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Scorecard

Based on Massachusetts data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$62,996 / year median in Massachusetts

+19% projected growth

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